MONOPOLY Casino - Player allowed to deposit post self-exclusion.

I gamstopped myself but yet monopoly casino still let me login and deposit after I did this.

all other casinos have blocked me but yet they still let me deposit

I’ve asked them if I can get a refund on my deposits since I self excluded but they refused to.

I am doing my best to not gamble but yet as they let me I’ve now deposited more

Dear Joeknipe,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MONOPOLY Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward your Gamstop registration to my email at tomas@casino.guru?
• Has the casino acknowledged you as a player with gambling problems after you contacted them and blocked your account, please?
• When did your chat with Monopoly Casino take place?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I replied to you via email

thanks

Joe

I can see you added multiple registrations for a different 'First name' on Gamstop. Could you please advise when have you created an account in the casino, please?

I’m not sure but in the registration it did say Joseph

I created the monopoly casino about 7 months ago

Thanks for your reply.

In the past, we have handled GAMSTOP-related cases, but we have received guidance suggesting that it is best for players to directly contact GAMSTOP

https://www.gamstop.co.uk/contact-us

Regrettably, we are not privy to the specific procedures and methods GAMSTOP employs to verify eligibility for refunds among registered users. GAMSTOP operates independently and employs its own set of criteria, which we are not acquainted with. Consequently, it is beyond our ability to assess such cases.

If there are any further developments regarding your case in the future, please don't hesitate to contact me at tomas@casino.guru, and I will update this thread accordingly. Once again, I wish we could offer more assistance.

Kindly inform me of your preferred course of action.

Dear Joeknipe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.