The player from Austria had successfully registered, deposited, and verified his account but faced canceled withdrawal attempts of 1000 euros. Despite the issues with Skrill, depositing remained functional. The player switched to a bank account for the withdrawal, which was eventually verified, and he successfully received the payment. The complaint was marked as resolved by the Complaints Team.
Monixbet Casino - Player's withdrawal requests are canceled.
Amount: €1,000
Monixbet Casino
Safety Index:HighSafety Index
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8.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Hello. I registered, deposited, verified my account, and started playing. I got a bit lucky and wanted to withdraw 1000 euros. Every withdrawal has been canceled. Skrill isn't working at the moment. Depositing is no problem, though. Never experienced this before.
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Public
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4 months ago
Dear franztheuerw,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you received any explanation for the cancellations of your withdrawal requests?
Have you communicated with customer support regarding the problem with your withdrawals?
Do I understand correctly that you have not made any successful withdrawals from this casino before?
Have you chosen the same payment method for your withdrawals as you used for depositing?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Translation
Hello-
yes, I received the explanation.
Skrill doesn't work, they say in the chat.
is my first withdrawal in this casino.
I deposited with Skrill and wanted to withdraw the same way.
regards
Edited
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4 months ago
Translation
I had to switch to a bank account. Skrill was removed during the withdrawal.
Let's see if it works. I'll keep you updated. Thanks
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Public
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4 months ago
Thank you for keeping me updated.
Has the casino verified your bank account?
Have you made any deposits from this bank account before?
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4 months ago
Dear franztheuerw,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
