MoiCasino - Player's deposit has not returned after failure.

Dear all,

On 19.07.2023 I've made a deposit of 398eur. Money was never added to my gaming account and later on I received email regarding failed deposit and it will be reversed back to my bank account.

Waited for 5 working days as advised. Funds are still missing.

Casino payment team not responding.

Please find proof of payment attached and also statement as a proof of funds never been added back to account.

Thank you,

Dear alisedumina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it might take some time before it’ll be returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear alisedumina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.