Mobius.Bet Casino - Player’s struggling to receive his funds.

já fazem quase 3 meses que o site esta fora do ar, eles falam que vão comunicar e dar um Support no site deles esta escrito isso mas nunca recebi nenhum, e o e-mail de Support deles esta fora do ar também não sei mas o que fazer para receber o dinheiro que depositei no site.

It's been almost 3 months since the site is down, they say they will communicate and give a Support on their site this is written but I never received any, and their Support e-mail is down, I don't know either, but the to receive the money I deposited on the site.

Dear Igor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you received an alert or notification from Mobius.Bet Casino which would inform you that they will be closing or rebranding? Was your account successfully verified in the past? When was the last time when you've succeeded in login into your account?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I only managed to have the information that was closed when I entered the site and it had the message, I had sent all the documents then they closed the site, my last login was in the beginning of September and since then I have not rwcwbi no support

Thank you very much, Igor, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok thanks

Hello Igor!

From now on, I will try to help you with your issue. I would like to invite representatives of Mobius.Bet Casino into this complaint in order to help us resolve the matter.

We would like to ask Mobius.Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.