MMAbet Casino - Player’s account and winnings have been blocked.

The mmabet Casino platform accepts our deposits, but when we win, they don't pay. They've blocked my account for investigation, preventing me from withdrawing my winnings. It's been over 60 days since my account was blocked. I've tried various solutions but to no avail. I need help.

Dear Darjmoreira,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To better understand your situation, could you please provide some details?

What types of games did you play? Were they slots, live casino games, or did you exclusively participate in sports betting?

Have you received any explanation from the casino regarding why your account was blocked?

Could you confirm whether you completed the full KYC verification process?

Your responses will help us thoroughly assess your situation and work towards a resolution promptly. Thank you in advance for your cooperation.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning Veronica, how are you, let me explain how it happened, I made several deposits, they all accepted, I always lost the last deposit, I started winning, I won R$3,800.00, I tried to withdraw the money, I couldn't, the withdrawal range was R$5,000.00 per day, they lowered it for R$300 I made some withdrawals, continue playing, I won a few more, and then they blocked me for investigation, I couldn't withdraw them, this was more than seven hundred days ago, they asked for my documents, I sent them all as requested, but I'm still blocked, the game I was playing was from wheat slot machine the amount that was blocked and I couldn't withdraw it was R$1,760.00 reais, I tried every possible way to resolve it but I couldn't get an answer, could you help me. Without further ado, thank you very much

Please forward me all the communication between you and the casino customer support that could be relevant to your case. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.

Dear Darjmoreira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.