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The mmabet Casino platform accepts our deposits, but when we win, they don't pay. They've blocked my account for investigation, preventing me from withdrawing my winnings. It's been over 60 days since my account was blocked. I've tried various solutions but to no avail. I need help.

Plataforma mmabet Cassino recebe nossos depósito, mais quando ganhamos ,não pagam bloquearam minha conta para averiguação ,bloquearam minha conta não consigo sacar meu ganhos ,faz mais de 60 dias que minha conta está bloqueada ,tentei variável solução mais sem êxito, preciso de ajuda.

Dear Darjmoreira,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To better understand your situation, could you please provide some details?

What types of games did you play? Were they slots, live casino games, or did you exclusively participate in sports betting?

Have you received any explanation from the casino regarding why your account was blocked?

Could you confirm whether you completed the full KYC verification process?

Your responses will help us thoroughly assess your situation and work towards a resolution promptly. Thank you in advance for your cooperation.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning Veronica, how are you, let me explain how it happened, I made several deposits, they all accepted, I always lost the last deposit, I started winning, I won R$3,800.00, I tried to withdraw the money, I couldn't, the withdrawal range was R$5,000.00 per day, they lowered it for R$300 I made some withdrawals, continue playing, I won a few more, and then they blocked me for investigation, I couldn't withdraw them, this was more than seven hundred days ago, they asked for my documents, I sent them all as requested, but I'm still blocked, the game I was playing was from wheat slot machine the amount that was blocked and I couldn't withdraw it was R$1,760.00 reais, I tried every possible way to resolve it but I couldn't get an answer, could you help me. Without further ado, thank you very much

Bom dia verônica tudo bem , deixa eu te explicar como aconteceu , fiz vários depósitos aceitaram todos sempre perdi o último depósito comecei ganhar ganhei R$3.800.00 , tentei sacar o dinheiro não consegui ,a faixa de saque era de R$5,000,00 diária abaixaram para R$300 fiz algum saque continue jogando ,ganhei mais alguns ,e depois me bloquearam para averiguação não consegui sacar ,isto foi a mais de secenta dias ,pediram meus documentos enviei todos conforme pediram mesmo assim continuo bloqueado, o jogo que estava jogando era do triginho caça níquel o valor que ficou bloqueado e não consegui sacar e de R$1.760.00 reais , tentei todas as formas possíveis para resolver mais não consegui resposta, poderia me ajudar.sem mais muito obrigado

Please forward me all the communication between you and the casino customer support that could be relevant to your case. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.

Dear Darjmoreira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.