The player from North Rhine-Westphalia had their account deactivated and 4 withdrawals canceled by MiuCasino. Despite having been fully verified and successfully withdrawing funds previously, the casino then requested additional documents and did not process his withdrawals. The player sought clarification and assistance. The issue was resolved after the player's account was properly verified, and all funds were paid out.
MiuCasino - Player’s account was closed and funds were withheld.
Amount: €6,300
MiuCasino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
MiuCasino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Hello dear Casinoguru Team, MiuCasino has suddenly deactivated my account and canceled 4 withdrawals. I was fully verified and had made two withdrawals around 3 to 5 months ago. Now my account has been deactivated and they are requesting documents. They are not paying out my money, and I kindly ask for clarification and assistance.
Automatic translation:
Public
Public
5 months ago
Dear phein67,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MiuCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Which documents did the casino request and when? Have you provided these documents as soon as possible in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 months ago
Translation
Miu Casino paid me everything. My account was not properly verified, a huge thank you
Automatic translation:
Public
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5 months ago
Dear phein67,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
