Mirax Casino - Player is requesting refund of his deposits.

It's over my. Deposit too them they took it and then suspended me for living in America and online gambling is legal where I live and I didn't see anything about no Americans allowed so they won't return my deposit.

Dear hrtnmndbody,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mirax Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? Do you have any balance on your casino account that is withheld?

I checked the website and upon registration, the website is preventing me from completing the registration from the US:

Thank you very much in advance for your reply.

Best regards,

Tomas

It did not prevent me and I'm unsure why they think it's ok too take my money I had played for maybe an hour or so and had around less than my original deposit on the books

Could you please explain how much were your deposits and how much balance is being withheld on your account? Did you fill out your account information profile before you were allowed to deposit?

I did in fact it asked what province or state I was from and where I wanted too play I picked Canada cause it was closer I had no idea as I play European casinos that there was a rule against it and I deposited....50 bucks worth of Bitcoin and had just about what I started now with left which with there bonus was about 170

hrtnmndbody,

After you learned, the US wasn't on the list of countries you can fill in your player profile, have you contacted the casino support in order to confirm whether they were accepting US players?

Dear hrtnmndbody,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did not I would swear it didn't ask me but likely I blew by it and It defaulted too something but all I do ow is I auto filled the usual shit deposited and went too work wasn't long before I asked them a question about playthrough haveing won a decent amount for a while that's when I mentioned off hand where I was located and then they promptly ejected me from there surver after asking me too take my money and leave I couldn't as they had it locked behind the bonus when I asked support for it they shut me down.and so I come too you.

Thank you for your reply.

Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting play.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I didn't give false data it askede where I would like too play I thought it was an online casino like the heaps o wins a very favorite of mine I had no idea since I've not encountered any other than MGM I couldn't join because I don't live in New Jersey new York or Pennsylvania...I had no idea I would be prohibited and gave no false information.

Again I am sorry, but we won't be able to help.

Your player profile should always be filled according to your accurate and verifiable personal information. If the option for a country or state is missing, it would mean players from that jurisdiction are not accepted.

Please check our database for suitable online casinos https://casino.guru/top-online-casinos where you can filter online casinos for specific US states.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.