Mirage66 Casino - The player's experiencing an uncertain issue.

Dear bronson,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Mirage66 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Can you send me email address for me to send you all screenshots and Correspondance backing up my claim?

I have sent some screenshots too infocasino@guru.com

Can you please forward the link directly to joker casino mentioned above?

Hi Nick,

What do you mean by forward the link?

The link is joker678d.net

I mean an actual link to the casino where we could access to check it for further information. Is it a website or some kind of application? I was unable to find such a casino so far thus it makes it hard to help out without any additional information about the casino or their terms.

Hi Nick,

https://www.jokerapp678d.net/m

As there is no possibility to register on the link you provided, can you please confirm that it is something like a VIP room of Mirage66 Casino?

Hi Nick,

https://www.eagaming.com/

the link above is eagaming this is the site who actually owns the joker site.

i thought I would share this information as it may be relevant to my issue.

regards,

bronson

Hi Nick,

u was told by mate today because it says on my account before they blocked me minus $34000 that joker casino paid out mirage66 $34,000 mirage66 did not pay me out.

is that how online casino work do they pay the agents out when client wins in there casino and then the agent pays out the player?

Hello Bronson,

Is the balance on your Mirage66 account? Unfortunately we have very little experience with VIP rooms. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks so much Nick for all your help.

my account has been deactivated.

before they deactivated it I screen shot it said - $34,000 so it looked liked mirage66 withdrew it from my account.

Hi bronson,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

So what happens when the complaint is closed and unsolved.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear bronson,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru