MillionCasino - Player wishes to close his casino account.

Hello, help budlaska influence the casino millioncasino to block my gaming account so that when you drink too much you will not be tempted to play. Phone number in this casino 099 ****** 0 and mail to which the account is registered m*****o.2**1@gmail.com

Dear mrochko,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"Self-Exclusion

If you lost control of your gaming, you need to take a step back and get some perspective. And the first step in that direction is to do a self-exclusion. This means you close your account for a specified period of time, and that you won’t be able to log in until the time is up. This is a good way of creating some time for reflection. Contact Support and ask for a self-exclusion and they’ll make sure you get the help you need.

If you want to extend your self-exclusion, please contact our Support team here."

_________________________________________________________________________________________________________________________________

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings MillionCasino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

_________________________________________________________________________________________________________________________________

Please send another email to support@million-casino.games (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

I tried to do so duplicate you on petronela.k@casino.guru but I have already asked for this and I was refused and told that they do not have such an opportunity. Although the rules of the piano and there is an e-mail address to which to contact, but the address is not valid.

Thank you very much, mrochko, for CC-ing me in the email. Please let me know when you receive any reply from the casino.

So with great pleasure, but now they have stopped answering just silence. There are people like Favorit, Parimach who block the account without any problems without the possibility of recovery and millioncasino refuses to do so at all. Can you give me some advice on how best to do it ??? They do not even want to change the email address, I was ready to give the woman an email and change the login password and not be able to recover the password. They do not want to change anything. I don't even know where to turn. Cyberpolice also did not help.

There is no answer from millioncasino.

Nobody and nothing can influence them.

These are scammers.

Thank you very much, mrochko, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello mrochko.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear mrochko,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef