Milky Wins Casino - Player struggles to withdraw winnings from Milky Wins Casino.

Hi, i read your review and players complaints about Milkywins Casino. I'm afraid I'm having the exact same issues, my last three withdrawal requests have been rejected due to Milkywins most famous excuse the""techinal error"". So first off all I have to say i feel absolutely cheated by this Casino, ive deposited almost €7800 euros with the last couple years, however i deposited around €1800 euros of that at the beginning of February 2024. After depositing the stated amount, I managed to get my winnings upto around €3350. However once I made requests for withdrawals this is where things went wrong, first of all they we're trying to find ways of rejecting my documents....their excuses we're my head wasn't in the picture enough whilst holding my passport, then once i corrected that issue, they then wanted a photo of a bank card that expired 18 months ago (how the hell I'm i supposed to get a picture of a bank card i no longer have?)....anyway after having a phone conversation on two occasions with Milkywins customer services operators (by the way i recorded both conversation for my credit card provider and bank) they we're trying to find any reason possible to stop payment of winnings. So i told them i had screenshots of emails and live chats and i told them i had recorded the conversations with the customer service operators. I told them i was going to my bank and credit card provider with the dossier of evidence i have and i was going to start proceedings of charge backs to my bank cards. So this certainly got their attention and i have had three successful withdrawals in the space of the last three weeks since i said i was contacting my banks. However im now having huge issues trying to withdraw anymore of my winnings, i still have 2145 Euros sitting in my account, but i feel Milkywins Casino are hoping that keep rejecting and delaying withdrawal requests will make me play out my winnings, but i assured them I would not be doing that. I noticed on one of the other complaints that you have from player, he states that Milkywins Casino will not pay out of you haven't deposited in the last month? I now feel that this is going to be their new excuse and objective with refusing payments moving forward. Any help or advice would be much appreciated, I feel like an absolute fool depositing so much onto this Casino when it's clearly Fraudulently refusing payouts with numerous excuses. I have a current withdrawal request at the moment, however I'm not hopeful this will go through, I know they will say there's been another technical error. I suppose the one good thing is I have a dossier of evidence against this Casino with regards to screenshots of live chat and emails between Milkywins representatives and myself. I have one email where my supposed personal manager is encouraging me not to contact my bank and credit card providers as she assures me payment on withdrawal requests will be successful. I don't feel confident in recouping the winnings from Milkywins Casino and feel its maybe time to ask my credit card and bank to step in and see what they can do.

Thanks Anthony

Dear Moggy007122,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Milky Wins Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you used the same withdrawal method in the past?

Do you currently have any pending withdrawals?

Is the technical error an internal casino system issue, or is it related to your account only? 

Regarding the question about a necessary deposit in the last 30 days, it is indeed written in the casino's Terms and Conditions:

7.14.2. The funds must be withdrawn on the same payment system, which was used to make a deposit at your account;

You need to have at least one successful deposit for the last 30 days before creating a withdrawal request.

If you haven't made a deposit for this period of time or you have started the game with a welcome no-deposit bonus, you have to make a deposit before creating the request and also to comply the terms for the bets amount. The minimum required amount of bets in games from the Live Dealers, Video Poker, Tables and Other sections is a triple deposit amount. Please pay attention that wager for your deposit is not counted if you make bets in Live Slots

This is something we consider unfair and penalize the casino for it.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Moggy007122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Terrible casino, I would strongly advise that you do not deposit onto milky wins casino. Although I did get some sporadic payments, most of the time they we're refused due to technical issues and all other excuses. I think the only reason I did get some payments, was because I strongly insisted that I would be getting in touch with my credit card provider and asking them to step in and start proceedings of charge backs. It took almost 4 weeks and seven withdrawal requests of €400 to get the majority of my winnings, however my last withdrawal request from the last €540 euro in my account was AGAIN REJECTED, DUE TO TECHNICAL ISSUES 🤣🤣🤣.....but by this time i got absolutely fed up and did what I think this particular casino hopes you do..... and I went back into the games and forfeited (lost) the remaining balance on games 🤷‍♂️....

This casino is very very clever, it will do almost everything it can and find every excuse under the sun to stop it from paying out winnings!!! I honestly believe i got some payments because i was constantly pressuring MilkyWins casino with emails and live chats and i was super super persistent in getting them to release winnings and pay a few withdrawals. Personally i wouldn't go anywhere near casinos like this ever again.....my friend is having the exact same issue with s similar casino, they are refusing to pay him the winnings he has in his account, but the funny thing about this is, his personal manager is the exact same personal manager from my casino....( a lady that goes by the name of June Bo )......i would advise to stay well clear, but if you do Deposit any funds to MilkyWins casino, beware you will struggle to withdraw any winnings you accumulate.

Thanks Anthony

I'm sorry to inform you that we won't be able to assist you anymore since you have lost all your remaining balance. I can understand your frustration in waiting for a withdrawal for a long time, and it's even worse when it gets continuously canceled due to various excuses.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards

Veronika