The UK player had issues withdrawing their winnings as the casino only allowed one withdrawal request at a time, for a maximum of €400. Their withdrawal requests had been rejected multiple times due to 'technical issues'. The player suspected that the casino delayed the withdrawal process using a 30-day rule. The player confirmed that they had passed the KYC verification and their winnings were not accumulated by a bonus. The Complaints Team asked for more details and relevant communication between the player and the casino. However, the player did not respond to further inquiries. Consequently, the complaint had to be rejected due to lack of response from the player.