Miki Casino - Player’s winnings disappear due to game error.

I was playing Aztec-x and won free spins, but then a game error occurred and my free spins disappeared.

When I took screen shots and submitted them to support, they said, "We will investigate, so please do not play in the meantime."

Since then, they have just left me hanging.

At that point, I hadn't met the withdrawal conditions for the bonus, so I couldn't play, I couldn't withdraw, which effectively resulted in my account being frozen.

As you can see from reading this, I am in no way at fault.

Yet I am subjected to such unreasonable treatment.

That's the kind of casino this is.

Hello 873fourty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

Dear 873fourty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.