Midnight Casino - Player's account blocked due to chargeback dispute.

Hi

i was wanting help regarding these casino midnight wins casino. I made a few deposits with them but there was a transaction that I did not reconise on my credit card account so I reported it and therefore the transaction was charge backed to this casino. I did not know the transaction was related to this casino as it was a different name. Therefore i cancelled the dispute with the bank and chargeback was cancelled. But midnight wins have now blocked my account and said I cannot re open my account unless I have an official document from my bank to confirm these chargebacks have been cancelled and returned. I have contacted my credit card company regarding this and they said they can’t send an emails from their end as this is a genuine transaction and chargeback has been cancelled and returned to the casino.

they are refusing for my account to be reopened and I have £4400 winnings in my account.

what can I do?

Dear narmstrong105,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Please advise if your account has been fully verified in the past and if you’ve withdrawn any funds previously.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

thank you I really will appreciate your help!

I sent them an email that I have received from my credit card company confirming cancellation of the chargeback. I am just waiting on a reply from them.

I have had no issues with them in the past. My account is fully verified and I have made withdrawals recently.

thanks

Nicole

Perfect, narmstrong105. I will be waiting for your email patiently.

Dear narmstrong105,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.