The player from Mexico had reported an issue on behalf of her sister-in-law with MiCasino, where the sister-in-law's account had been blocked due to suspicion of third-party usage. The casino had requested additional documents for verification, which had been provided, but there was no response after six business days. However, we could not proceed with the complaint as it had been filed by a third party, not the account holder herself. We had advised the player to have her sister-in-law file an official complaint for us to assist. The complaint was rejected without the possibility of reopening.
MiCasino - Player's account was blocked.
Amount: Mex$2,400
MiCasino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Dear lagtona92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you clarify who submitted this complaint before we proceed? Do I understand correctly that you submitted this complaint on behalf of the person experiencing the described problem?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 months ago
Translation
As I told you, my sister-in-law does not have an account here at Casino Guru, or rather she does have one but she does not remember the passwords and username, and she asked me to please help her. She previously sent her documents to the casino from her email and the rest described.
Automatic translation:
Public
Public
3 months ago
I apologize, but we cannot resolve complaints filed on behalf of someone else no matter the circumstances. Please instruct your sister-in-law to file an official complaint when possible and we will try to help.
Thank you for your understanding and this complaint will now be rejected without a possibility to reopen it.
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