Miami Jackpots Casino - Player’s withdrawal has been delayed.

Hi,

I have had a pending withdrawal now for 6 days. My account is fully verified and all documents were accepted weeks before I made my first withdrawal (last Friday). Customer service has been awful. When they do reply, which is often over 24 hours wait, they tell me the payments department is dealing with my withdrawal. It's a good chunk of money I am waiting on. Can you help me please!?

Adam

Dear Ajs241990,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi,

Thank you for the swift response. I will try and remain patient. Its the lack of correspondence from the casino that is bothering me more than the waiting time. They don't seem to want to give me any clear answer on what is happening. But thanks again. Fingers crossed they deal with it.

Ajs

I fully understand your frustration, Ajs241990. I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi, this has no been resolved. Thanks

I fully understand your frustration, Ajs241990. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Ajs241990,

Have there been any developments since our last conversation, please? 

Dear Ajs241990,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.