Miami Jackpots Casino - Player’s experiencing difficulties withdrawing his winnings.

I have withdrawn £20 but its been pending for 4 days also I can't get I to my account it just freezes I have emailed for 3 days done live chat fir 3 days and been ignored no one gets back to you even though it states response in a few hours on live chat I can log in but nothing happens I cant go on anything not even my account the screen won't move and yes I have tried different devices I'm not happy with them at all for ignoring customers

Dear Buddie_29,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Hello Buddie_29,

Have there been any developments since our last conversation, please? 

I can log in but do nothing else I have a 20 withdrawal pending 36 credit I go on live chat and get ignored for a week I've emailed I get ignored I want my account closed for good I've told them this I can only get on live chat I can't do anything else on that site

Thank you, Buddie_29, for your reply. Could you please advise if your account was successfully verified already?

I have sent them everything id wise they asked for and heard nothing for almost 2 weeks I can't even get into my account I can log in but do nothing else not a single thing they won't answer me

Thank you very much, Buddie_29, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Buddie_29,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Miami Jackpots Casino to join the conversation and participate in the resolution of this complaint.

Dear Miami Jackpots Casino,

Can you please provide some insight into the problems with the player's withdrawal?

Kind regards,

Adam

Thank you very much

Hi Adam I have tried again to log in to miami jackpots and all it does is just keep saying log in it won't even let me log in now it does nothing at all I can't even get onto live chat with them and they don't respond to emails from me

Hello Buddie_29,

I have made contact with the casino and they are looking into the issues you have described. Have you since been able to access your account?

No I did manage after trying 6 times to log in and got on to live chat but you have to be very fast they say they have high volume of traffic they are looking into it but no I can't do anything else on the account

Hello Buddie_29,

Thanks for the update, we will wait for the casino to respond.

Hello Buddie_29,

The casino has contacted me and stated that your withdrawals have successfully been completed. Could you please confirm if the matter has now been resolved?

Yes the matter has been resolved thank you

Dear Buddie_29,

Thank you for confirming, I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.