Miami Dice Casino - Player’s withdrawals have been delayed.

I have 5 withdrawals awaiting payment from White Hat Gaming of which Miami Dice is one site. I contacted both the site support, who took 2 days to reply and only after multiple e-mails,and live chat. I was just told to give more time, I'd waited 2 weeks! They did tell me they had had problems but these had been resolved. This, it would seem, was untrue. It is unlikely I will see payment of my withdrawals any time soon. What is disturbing is that the sites are still taking peoples' deposits aware they will be unable , at this time, to honour any withdrawals

Dear Anne,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand it correctly that you have requested your withdrawals more than a month ago? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. If the casinos were experiencing technical issues it might be a reasonable explanation for delayed withdrawals. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have 5 withdrawals from 3 White Hat Gaming sites £100 from Miami Dice requested on 20/04, £380 from Casilando requested 23/04 and £30 from Captain Spins requested 21/04. All White Hat Sites are having the same issues and have been ongoing for 2&1/2 weeks now. I feel it's unfair taking peoples deposit money knowing they are unable to honour any withdrawals

Thank you very much Anne for your quick reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Hi, just to let you know I have received most of my withdrawals today. Just one more to come which they say will be here in 2 days time.

Many thanks

Hi Anne,

Thank you for the update. Please let us know as soon as you receive your last withdrawal.

Hi Anne,

Have you received all your withdrawals?

Even though we assume that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.