MGM Vegas Casino - The player struggles to withdraw his money.

Hello,

My name is Alex L T**** A*****

I've been struggling with the withdrawal process for last few months.

I won it fair and square and did all requirements to verify.

They refuse to communicate with me and I never received my money.

I would like to not recommend this casino to anyone who would like to participate as well as by sharing through with my experience in this matter.

I never had this situation before with any other casinos and it's really frustrating for me.

Thank you.

Hello grumpymonkey0617,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MGM Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What bonus did you use to accumulate your winnings? Since when exactly is your withdrawal pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello grumpymonkey0617,

Your withdrawal has been processed. Kindly let us know once you receive your funds.

Kind Regards,

MGM Vegas Casino

Dear grumpymonkey0617,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopen as the player submitted a new complaint on the same issue.

Hello.

Thank you for re opening up for me to communicate with you guys!

Dear grumpymonkey0617,

We have sent the funds to the bitcoin address you provided. I hope this concludes the payment confirmation because we have gotten a mail from your end confirming the payment. The payment confirmations from both your and our side are presented below.

Kind Regards,

MGM Vegas Casino

I have no idea but I don't see it. I give up.

Dear grumpymonkey0617,

Are those wallet addresses yours? Is there any balance history on them which would show whether the money arrived or not?

Yes it is mine. But it's nowhere to be found or maybe it's wrong address.

I have no idea so I kinda gave up.

Dear grumpymonkey0617,

As the casino sent us an evidence showing that the money has been sent, please provider all transaction history from that wallet (income and outcome as well) to nikolas.b@casino.guru or in case you do not wish to continue resolving the issues please let us know.

Regards,

Nick

I'm more than happy to do that. How can I do that?

A copy of which one?

Coinbase? Cyptro.com? Blockchain?

I've talked with them from each and they couldn't find it in my account.

What can I do? Tell me and I will.

I am not some kind of person that would do such a thing, yet it's unfortunate situation.

Like I said, I'm not familiar with bitcoin ways but I've been learning.

I understand that you and the casino said it was confirmed.

Yet you don't understand with my current situation and it has been biting my ass since December, unnecessary.

So I'm disappointed that I have been unable to get some help.

Again, just tell me what I can do to prove my point and then you will be able to make it right- hopefully.

Thank you for your time and consideration for this matter to help me out here. I appreciate it.

Sincerely,

Alex L. Turner A*****

I sent you email with my transactions history. Hope they help enough.

Again thank you.

Hello grumpymonkey0617,

Can you please clarify on which platform do you own this wallet address? - 3ed6cb2a5dec16353ed8ef017bc73a7a1cf064d06f732ff29f3e069cc1b4048f

Do you have any application where you can simply see all the received funds to that address?

I wasn't able to locate it correctly from your screenshots provided.

Yes. It was my bitcoin address and I checked with all of my apps. Still nothing.

This system works no good.

Dear grumpymonkey0617,

I still did not receive the balance movement on that wallet. Please be sure to forward it otherwise we will be forced to reject the complaint due lack of evidence.

What do you mean by that?

Hello grumpymonkey0617,

You should be able to see all the money arrived to your crypto wallet - please send it to nikolas.b@casino.guru within the next 7 days otherwise we will be closing the complaint due lack of evidence.

Forget it. You aren't helping.

Close this case.

I will never go through this ever again.

It's unforgettable experiences so thank you for that.

And I lost my money. Yay!

Hello grumpymonkey0617,

I'm sorry that you lost the money but we could do nothing without you providing the evidence.

The complaint will be now closed as your balance is now lost therefor the complaint is no longer relevant.

Wish you best luck in the future.

Best regards,

Nick