The player from Brazil had his account blocked without further explanation. We rejected this complaint as it was sports betting related.
MeuGreen Casino - Player’s account has been blocked.
Amount: 2,347 R$
MeuGreen Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
When it was time to withdraw my profits, the casino canceled my bets, returned my deposit and blocked my account without proven justification, I proved to them that I had not broken any casino rules and still they did not pay me
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1 year ago
Dear tomsk8pro1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
I registered my account on the 11th of January, verified everything correctly and was betting on sports betting on FIFA, I didn't use any bonuses.
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1 year ago
Thank you very much, tomsk8pro1, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.
