Dear player11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the whole situation completely.
Have you accumulated your winnings with or without an active bonus?
Could you please advise if you passed the KYC verification? Is your brother-in-law’s account verified?
Have you used your own payment method when you deposited in the casino?
Have you and your brother-in-law used separate devices when playing in the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
Dear player11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the whole situation completely.
Have you accumulated your winnings with or without an active bonus?
Could you please advise if you passed the KYC verification? Is your brother-in-law’s account verified?
Have you used your own payment method when you deposited in the casino?
Have you and your brother-in-law used separate devices when playing in the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika