Metaspins Casino - Player's account blocked after deposit confirmation.

Hi there,

Yesterday I created an account as I won a $20 give away from streamer Markolasso.

Today I received confirmation of the deposit and have unfortunately been blocked from the casino.

Can you please assist in resolving the matter.

Thanks,

David

Dear davidkiernan93,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Metaspins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you play any games in the casino?
• Have you tried accessing the website from a different device, or contacting casino support on support@metaspins.com ?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey Tomas

I didn't play any games yet and I can't access any metaspins sites. I'm unable to try from a different device until tonight.

Thanks

Have you tried accessing the casino website? What was the result?

Dear David,

At Metaspins, we are dedicated to delivering the best service possible, and we regret to learn about the trouble you encountered accessing the website.

Upon reviewing, it appears that you utilized your giveaway bonus and engaged with Metaspins. Could you kindly confirm if the issue has been resolved on your end?

Thank you for your understanding and cooperation.

Warm regards,

The Metaspins Support Team

Hey,

Yes I was able to play thanks for sorting that out. Unfortunately I have been blocked again today can you look into this again. It's this a common occurrence? Two deposits and having to wait several days to play?

Thanks.

Hello David,

We're genuinely sorry to hear that you're facing this issue again.

Could you provide more details about what you mean by "blocked"? We haven't identified any account restrictions from our end. However, your Internet provider might be causing this limitation. For quicker assistance, please don't hesitate to reach out to support@metaspins.com. They'll be more than willing to help you out.

Warm regards,

The Metaspins Support Team

Thanks to both parties for their responses.

Dear davidkiernan93,

Have you tried contacting your internet provider in order to resolve the issue?

Is there anything else we might assist you with?

Dear davidkiernan93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.