HomeComplaintsMetaspins Casino - Player is experiencing an undefined problem.

Metaspins Casino - Player is experiencing an undefined problem.

Amount: $50

Metaspins Casino
Safety Index:High
Submitted: 10 Sep 2023 | Case closed : 03 Oct 2023
Case closed Our verdict

Other

REJECTED

Case summary

7 months ago

The player from Germany complains about an uncertain issue. Player's complaint has been rejected and the account on our website permanently banned due to abusive language.

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7 months ago

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7 months ago

Dear arashsafaei5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a few pictures. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties with your lost deposit?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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7 months ago

My dear enlightened friends,for the first time i deposited Some ETH on the Ethereum network to the ETH address that they introduced , my transaction was confirmed and after a few moments it was transferred by him to the main Casio wallet according to the clear reports of Ethereum Scan, so this And there was no mistake in my transaction Absolutely correct and never required any recovery or any other action ,But they did not increase my account balance and postponed the refund to 60 days later and blocked me from live support. This incident in the first experience of interaction shows their instability and unreliability, so I never suggest it and I strongly complain about them.

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7 months ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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7 months ago

In my opinion, a wise person does not manage this fake casino. In all the casinos that I have ever seen, they set a wallet address for several cryptocurrencies, and usdt and usdc do not have the blockchain network exclusively and are transferred on Ethereum and other networks. And this funny sentence of recovery is really surprising and it is used creatively and very cleverly, they really made me angry and I played after them for 15 days.

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7 months ago
Translation

They are all accomplices to their thefts and curse you and your shameless website

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7 months ago
Translation

I mean, there is no mother, please help me.

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7 months ago

There is no one here who wants to help me for the sake of God. There is no one. God saved me from this devil.

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7 months ago
Translation

Curse all of you who are partners of the devil, curse you all, Bishraf Ha Wamzadeh

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7 months ago

f**k all of the you all of the u

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7 months ago

As if after the great nuclear explosion of the end of time, I am the only survivor and no interaction is seen, no reaction that shows support for the injured and hurtful person is seen, no one gives an opinion and does not condemn his work.؟

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7 months ago
Translation

Dear judges, I would like to inform you that, according to the casino, now, for the past 22 and 38 more days, there is an opportunity to sympathize with a defenseless user in front of a tyrant and profiteer by observing him in a daze and strengthening and supporting him You the tyrant behind the scenes. And to deceive others, give him a high level of security, while in his eyes, people's money and credit are in danger. He is a psychopathic, atypical and racist person and he enjoys hurting others and seems to be satisfied, don't worry, keep looking indifferently and don't be frightened, be relaxed and there are still 35 days left to the desired result, 25 days have passed so far. The rest will pass

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7 months ago
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Curse everything, you are a coward and you are the same as you and this cruel, ruthless and uneducated casino. I asked him to take my money, recover and give me 10 euros for 60 days.

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7 months ago
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Someone's making a big ass, bastard, you look like a goat, you're a disgraced mother, you're fed, your kids are safe, and the rest is spitting in your ugly face, fatherless disgrace.

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7 months ago
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It's amazing, it's great, it's a zero waste site

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7 months ago

As long as only I speak and no one condemns them, at the end of this case, I will be blocked and the casino will be upgraded. I have experienced this many times before.This silence exists until the end, they don't come at all because I'm right and they can't tell the lie they told me here too, and that's why they don't come. 50 dollars is really a small amount and it's not worth ruining the reputation of a casino. Look at this picture. This user has exactly my problem and it was solved in two days, and I don't understand why they are doing this to me, it was exactly two months ago that I saw them for the first time, and in any case, they violated my rights and something is mine. It is to keep the money and this is to sleep. This is really unfair and far from the dignity of every human being. They took the money and this is the custom of which forest.

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7 months ago
Translation

He should be blacklisted and warn the people and security should not be advertised with him and guarantee that they do not have such permission and do not keep the client's funds with them and their actions for 60 days and all people can continue around them too. Shut up, what else is happening? It should happen that you condemn his actions and recommend that he return my money unconditionally and immediately. The problem is due to the winnings not being paid out or the account is not closed. He deprived me of ownership of my property and took it away from me for 60 days. Equivalent to 30% of the deposit interest, please end this fruitless silence and encourage him to pay

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7 months ago
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I don't think you've ever resolved any of the disputes or incorporated them into your work process.🥱😴😪👏👏👋👍👁💛❤🖤

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7 months ago

If this happened to you, what would you do if there is something worse than this, why don't you react?

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7 months ago

If this happened to you, what would you do if there is something worse than this, why don't you react?

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7 months ago
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لال Damn you idiots, someone come and tell me what to eat, how to complain about these bastards.

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7 months ago
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How many hours can this hourglass show? This hourglass is the only one I've seen here. God, why don't you come? God, I went to your court from above. Look, this Bishraf took my money, he didn't do it. I don't take my child's bread, God, how can I get money from this bastard, God? God bless you, this Bishraf took my money, my baby, for God's show.

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7 months ago
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Binamosati is an idiot, why doesn't he come out, you bastards?

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7 months ago
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There are so many dirty people in the world Fatherless bastard, I am a surrogate mother, you are honest, who are all your children, Bishraf, find someone else, your father, his mother, you bastard, I didn't name you, Beishars Mother, you are my father.

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7 months ago
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When does this meeting start and who will support me here?


Why doesn't anyone express sympathy and get rid of this dirty person? Because of the Mother of Angels, not a single person supports me, supports this shameless person and laughs.

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7 months ago

why nobody replayed or don't answer to this action or thief my problam defrend! he hold my money and no credited . now 25 days passed and you just opened this post and just me talk and send "help me" to you .

and you never never Just like their licensors who are truly unique


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7 months ago

Please close this pointless complaint and my review posts will be online please. It's like you are on vacation

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7 months ago

You are useless and garbage people, you look motionless and silent like a 🐐 and you don't show any reaction like a 🐂🐑🐃. You are arguing and I am a fool to complain to a sheep. I brought it to a cow and said that a cow could be more effective than you in this case. Continue to graze like a cow and die like a cow. You are wasting your body and occupying neutral food. Irresponsibility and weed and sewage waste occupations spit in your elongated faces f**k u motherf**kers

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7 months ago

Are you done?

Just because I don't respond the very next day doesn't mean I'm unwilling to assist you. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 800 complaints simultaneously, necessitating thorough investigation and analysis for each case. Sending daily messages will not expedite the process; in fact, it may have the opposite effect.


I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.


Do I understand correctly that you filed an official complaint with the Licensing Authority already?



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7 months ago
Translation

With regards. And I confirm the rank and work routine of the respected experts of the Casino Guru website and thank you. Take care of yourself and others


In response to your last question, I must say that in the last 25 days I have not found any particular portal where one can lodge a complaint formally or informally and there is neither a complaint nor a case under process in this regard. I hope to get an answer from your channel and the answer will be direct as unfortunately there is no portal for this or I am not aware of it.

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7 months ago

I assumed based on the screenshot from your very first reply that you submitted a complaint with Curaçao Licensing Authority.

Is that correct?

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7 months ago
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With all due respect, your answer is still negative because after a month I never received a confirmation to file a complaint and I took this form from the internet and did not send it to the email addresses provided by the casino, which may be fake or is genuine I am sure that the emails are official emails. I wasn't there and wouldn't have contacted you if I had a complaint

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7 months ago
Translation

This user's exact same issue was resolved within two days👇

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7 months ago

I've received a notification from the casino regarding your accidental deposit of ETH funds into the USDC wallet, resulting in an unsuccessful transaction. Additionally, I've been informed that your funds will be refunded to you. Regrettably, this process will take some time, and the casino cannot expedite it.

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7 months ago

This is the best trick. Over time, the injured user is disappointed and leaves. The harmful casino will continue to attract victims through you. It is excellent and professional. The innocent user will always be punished and has no defense against the cruelty of the thief.

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7 months ago

In the history of online casinos, such an unbelievable and rare thing is that a casino that always wins thanks to machines and random numbers, and yet takes away people's money in one way with complete dishonor, it is really a pity that

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7 months ago

I sincerely wish I could provide more assistance. Rest assured, we won't consider this case closed until a solution is found. Let's patiently await the promised refund.

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7 months ago

I am very grateful for your support and I understand that you are using the maximum possible effort to solve this case, and since I got to know them personally through you and made your approval for reliability the criterion of my choice, I expected a little more, but Despite their personality, I now understand that they do not adhere to any moral or legal obligations, and building trust is not on their agenda, and I feel sorry for the society that easily permits the presence of such unwarranted people and provides them with the means to attract victims. puts .thanks

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7 months ago
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If the complaint remains open until it is resolved on its own, it will not help the user in any way, and the casino itself and of course Sood Jo will not help solve the problem. Because I believe that Guru and its experts know very well what measures they can take to solve the problem, certainly by taking a correct and supportive position towards the injured party and condemning the casino to respect the user's rights , is the least that is expected in a case by the arbitrator and publicly displayed, and here my rights as a defenseless user are lost and they do not receive any support from Guru, which causes double regret and disappointment. And this incident is a It's not normal of course, this is me completely without any support and desperately looking for something unknown, and a very dirty and fraudulent casino is still smiling at me and I'm getting worse every day. I am already suffering and this is not justice

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7 months ago

please close this compliant rdsolved case and lets me to submit reviwe about them so very thanks to help me at a long time for a small and rond and easy problam you are best of best cosino cover

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7 months ago

f**k u motherf**kers and shit to yiur f**king site motheef**ker u can not resolve any easy problam just eating shit and piss on the your face f**k u

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7 months ago

i hait you

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7 months ago

I hope you seek assistance elsewhere, as this marks our final interaction with you. Previous warnings have been issued, and the matter of the lost deposit has been elucidated on multiple occasions. While we committed to keeping this complaint open until your payment is resolved, there comes a point when it is necessary to bring closure.

We have been notified that an incorrect address was provided by you for your fund deposit, and a refund was assured, albeit with a regrettable 60-day processing time. Instead of cooperating, there has been a daily display of anger and a lack of respect. As an independent mediator offering free assistance to our users, the only expectation is mutual respect, which has unfortunately not been reciprocated in your case.

Due to the use of abusive language, your account has been banned. Any attempts to create alternative accounts on our website will result in immediate closure.

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