The player from Finland is dissatisfied because the casino decided he is not eligible for receiving bonuses. After gathering all the necessary information we decided to reject this complaint.
Metal Casino - Player didn’t receive a bonus.
Amount: €30
Metal Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I deposited 30 euros into the casino and when I had deposited came from the casino
message me has all bonuses and fees closed.
I got my money back but how do I know what bonus I'm getting from the casino
when it comes to the example of new casinos with a different operator but
same management.
A book from Magic Red Casino with 10 euros came in the mail today
coupon that can be redeemed by contacting chat, valid
31.12.21. This operator has also stated that I am not eligible
bonuses.
Automatic translation:
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2 years ago
Dear peoksa,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are dissatisfied that you didn't receive a bonus? Would you be so kind as to post here a link to offer you tried to redeem? Also, could you please post here a message that you received when you tried to activate it?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Asko Keijo Tapani The administration of PeltolaKasino has unfortunately decided that the account you created with the username ake0831 is excluded from our bonuses and fees.
Such a message came in an email. I haven’t been able to change the email for the casino, but the message came in a new one
to email?
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2 years ago
Thank you for your reply, peoksa. Although I understand your frustration, please note that the casino can decide to exclude any player from receiving bonuses at any time. I am afraid, that as long as this decision didn't influence your current active bonuses, or any winnings accumulated by playing with bonuses, there is not much more we can do. Unfortunately, we are not in a position to force casinos to give bonuses to players, if the casino has already decided that some player is not eligible for them.
Please, do not hesitate to let me know if there is anything else I could help you with, or if I have overlooked something, otherwise I will be forced to reject this complaint.
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2 years ago
Translation
I understand but annoying it is not always known until the deposit when then announced only
I am not eligible for this offer and will go many days before the money is returned
and sometimes documents are still required, has even happened to a casino, I don't remember what,
that you must recycle your deposit one or some three times before you can withdraw it.
Automatic translation:
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2 years ago
I can only recommend that you ask the casino if you are eligible for receiving bonuses before you start playing. Unfortunately, verification is necessary for most casinos before processing a withdrawal and deposit wagering is usually required as part of anti-money laundering policy, and there is not much more we could do about it.
I apologize, but after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
