Metal Casino - Player didn’t receive a bonus.

Talletin casinolle 30 euroa ja kun olin tallettanut tuli casinolta

viesti minulta on kaikki bonukset ja palkkiot suljettu.

Sain pslautettua rahat mutta mistä tiedän mitä casinolta saan bonusta

kun tulee esimerkisi uusia casinoita joilla on eri operaattori mutta

sama johto .

Tänään tuli postissa kirja Magic Red-casinolta jossa oli 10 euron

kuponki jonka voi lunastaa ottamalla yhteyttä chattiin ,voimassa

31.12.21 . Tämäkin operaattori on ilmoittanut että en ole oikeutettu

bonuksiin .

Dear peoksa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are dissatisfied that you didn't receive a bonus? Would you be so kind as to post here a link to offer you tried to redeem? Also, could you please post here a message that you received when you tried to activate it?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Hei Asko Keijo Tapani PeltolaKasinon hallinto on valitettavasti päättänyt, että tili, jonka olet luonut käyttäjätunnuksella ake0831 on suljettu bonustemme ja palkkioidemme piiristä.

Tällainen viesti tuli sähköpostiin. En ole casinolle voinut muuttaa sähköposti , mutta viesti tuli uuteen

sähköpostiin?

Thank you for your reply, peoksa. Although I understand your frustration, please note that the casino can decide to exclude any player from receiving bonuses at any time. I am afraid, that as long as this decision didn't influence your current active bonuses, or any winnings accumulated by playing with bonuses, there is not much more we can do. Unfortunately, we are not in a position to force casinos to give bonuses to players, if the casino has already decided that some player is not eligible for them.

Please, do not hesitate to let me know if there is anything else I could help you with, or if I have overlooked something, otherwise I will be forced to reject this complaint.

Ymmärrän mutta harmittaa sitä ei aina tiedä ennenkuin tallettaa kun ilmoitetaan sitten vasta

etten ole oikeutettu tähän tarjoukseen ja menee monta päivää ennenkuin rahat palautuu

ja toisinaan vaaditaan vielä dokumentteja , on käynyt jopa niin jollakin casinolla , en kyllä muista millä ,

että täytyy kierrättää talletus yksi tai joissakin kolme kertaa ennen kuin voi kotiuttaa.

I can only recommend that you ask the casino if you are eligible for receiving bonuses before you start playing. Unfortunately, verification is necessary for most casinos before processing a withdrawal and deposit wagering is usually required as part of anti-money laundering policy, and there is not much more we could do about it.

I apologize, but after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.