Hi 8oct8,
I have checked the general bonus terms and conditions and this is what I found (here):
11.1. To ensure proper use of bonuses and fair play, Merlin Casino considers claiming the weekend bonuses without any other deposit (deposits which are not matched with any bonus) during the week as irregular gameplay to take advantage of bonuses. The players must deposit at least 50 EUR / CAD / USD / AUD | 500 NOK | 200 PLN | 250 BRL during the week in order to be eligible for winnings generated with any of the weekend bonuses and claiming them without making a qualifying deposit during the week, or attempting to take advantage of bonuses without fulfilling the minimum deposit requirement, will be considered irregular gameplay. If such activity is detected, winnings generated from weekend bonuses may be voided, and the deposit will be refunded
- Is that the rule the casino claims you didn't follow?
I also checked, and the rules were last updated on June 1st.
- Could you please let me know when you activated the bonus mentioned above?
Thank you.
Hi 8oct8,
I have checked the general bonus terms and conditions and this is what I found (here):
11.1. To ensure proper use of bonuses and fair play, Merlin Casino considers claiming the weekend bonuses without any other deposit (deposits which are not matched with any bonus) during the week as irregular gameplay to take advantage of bonuses. The players must deposit at least 50 EUR / CAD / USD / AUD | 500 NOK | 200 PLN | 250 BRL during the week in order to be eligible for winnings generated with any of the weekend bonuses and claiming them without making a qualifying deposit during the week, or attempting to take advantage of bonuses without fulfilling the minimum deposit requirement, will be considered irregular gameplay. If such activity is detected, winnings generated from weekend bonuses may be voided, and the deposit will be refunded
- Is that the rule the casino claims you didn't follow?
I also checked, and the rules were last updated on June 1st.
- Could you please let me know when you activated the bonus mentioned above?
Thank you.
Edited by a Casino Guru admin