MerkurXTip Casino - Player complains that he didn’t win anything.

Avoid this casino in a wide arc. They can't pay for the games, I complained a couple of times, but their answer is that the games are fine and that they are sorry that I didn't make the desired profit. It is not realistic that from the day reg 19.1.21 until today I cannot make a real profit. I have 0 payouts. In games where the minimum bet is 30 dinars, it gives bonuses that are more than ridiculous on that bet. The more I pay the worse they pay. I claim that the games are rigged and that they are far from fair gambling .. I have been spinning for over 50 hours of spins. I am very revolted what to do next?

Dear Jovica,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Jovica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.