Memocasino - Player’s account has been closed without resolution.

This casino was advertising it was U.K regulated which i later found out is not true after I deposited £8500. After reading the reviews and finding out it was not U.K regulated I tried to withdraw £100 . Customer would not allow me and said I need to use a different email address. Customer support then said I need another email address. I decided to close my account. Customer then wouldn't let me . It then took 48 hours to close my account. There was almost £650 in my account I was told I would recieve account balance within 5days . Money never arrived and I didn't realise but they were using chatbox. So it was really difficult to communicate with them. I ended up in hospital for short stay because of them. They stalled me and took 5 days to answer emails and they blamed ny bank . I asked my bank if they tried to put funds in my account. My bank said no. They then wanted a new bank account and wanted photos of 2 different bank cards both sides (very suspicious) is finally recieved £407 in my account over 3weeks later which was short of over £200. I then noticed they breached there own terms and conditions by accepting my deposits after giving them u.k address email address and phone number. I am now trying to recover my deposits as they should be null and void and the money they owe me but they dont answer my emails for 13 days

Dear cashattack125,

Thank you very much for submitting your complaint. I’m sorry to hear about the frustrating experience you’ve had with the casino.

To better understand the situation and assist you effectively, could you please provide more information on the following points?

• Could you confirm how you were able to create your account with a UK address, email, and phone number, despite the casino not being UK-regulated? When we attempted to access the casino from the UK, we encountered an IP block:

• Were you informed about any restrictions or issues during the registration process regarding your location?
• Do you have any communication from the casino that confirms their request for additional email addresses or why they needed new bank account details and card photos?
• Do you have any documentation (emails, screenshots, or chat logs) showing the casino's claims that they are UK-regulated or that they blamed your bank for delays in processing payments?

Your cooperation is essential for us to proceed with this case. Without detailed information and supporting evidence, we won’t be able to mediate effectively. Please feel free to forward any relevant communication or documents to petronela.k@casino.guru for our review.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.