MelBet Casino - Player's withdrawal is blocked due to verification issues.

Dear casinoguru

I have been sending my all my kyc documents with my debit card and bank statement and my pan and aadhar and my all personal details and deposit screenshots and statements and everything

Even despite sending all the corresponding documents for verification the melbet casino didn't given my withdrawal

I have deposited 60k inr into my wallet

And I completed wager and placed withdrawal but they rejected stating that verification has to be completed

But I send the all documents but still the melbet casino not approved my verification

Please help me in closing my account on melbet and give refund for my last deposit or withdrawal of my wallet balance

Attaching all the proofs from melbet

Dear vardhanudapa001,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MelBet Casino.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise if any of your documents have been approved by the casino?

When exactly did you send the last of your identity documents for verification?

What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They approved all the kyc documents

But only one document which is a bank can't provide and there is no any statement to show a card linked to this bank account

Even I have shared an screenshot with netbanking

I played casino roulette

I am facing this issue from 2 weeks

Do I understand correctly that the casino did not accept your bank statement? Have you submitted the document in the correct format (an original PDF file) and it contains all your necessary personal information? Have you received any explanation from customer support for why your bank statement was rejected? Please send me all the relevant communication between you and the casino. My email address is veronika.l@casino.guru. Thank you.

Dear vardhanudapa001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.