MelBet Casino - Player's experiencing some issues.

It's been more than two days nobody is replying to any email or on live chat just got one email that my case has been transferred to main department after that nothing is done

Dear kuldeepkhatri0072,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and explain what happened so we can proceed with this complaint accordingly?

I will be waiting for your reply patiently.

Best regards,

Kristina

Itz been three days mam I didn't get my deposit

I shared all transfer receipt but still no one is responding anything

No email no live chat reply

"specialist is working on your case "

This is what they replied so far

And today also till now no one replying neither on email nor on chat option no other platform behave and delay like this

Mam any update?

Thank you for your reply, kuldeepkhatri0072. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Dear kuldeepkhatri0072,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

U can close this as all things are done now

kuldeepkhatri0072, do I understand correctly that the issue has been resolved?

Dear kuldeepkhatri0072,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.