MegaVegas Casino - Player’s winnings have been cancelled and website seems to be under maintenance.

I requested withdrawl from my account Friday night. Received email saying they do withdrawals weekdays only. Monday came, I decided to play, won some more, asked them to change withdrawl amount the person on chat said I had to cancel request from Friday then re enter withdrawl amount so I then entered 2015.00. By end of day still no email transfer. Played most of the day and got up to just over 3600.00 then get error message saying closed thanks for participating... Sent another email asking for full account to be paid out, have not even got a response 

Dear Christie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have visited the website, and this is what I found (please see picture below).

Casino seems to be closed. Unfortunately, I’m not sure if it’s permanent or temporary. What have caught my attention, was the information "MegaVegas is for entertainment purposes only and is not a gambling site". Please could you clarify if you have made a deposit in this casino, or you played with fun money. I’m sorry for asking this odd question, but because I’m not longer able to visit the original website, I have no other possibility of investigating. Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

Dear Christie,

I have contacted the affiliate and the website is up and running now. There has been a short technical issue with geolocation, but it was fixed immediately. Please let me know if you were able to place a successful withdrawal request. Looking forward to hearing from you. 

I made several deposits. 

They responded to my many email requests and said it was not closed, it was technical issues that got worked on immediately. 

I requested withdrawl originally on Friday then changed amount on Sunday to 2015.00 via email transfer. Still currently I have not received payment. 

Dear Christie,

Thank you very much for your reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

@MegaVegas Casino, please, could you shed some light on this case? Thank you very much in advance for your reply. 

Thlalnk you for your help and support. 

Still no payment and website went down again this morning. 

Hello,

MegaVegas is over the moon to join Christie in celebrating her massive $2064.90 win on a spin of our popular Neverending Postcards game. Our MegaVegas Customer Support Team immediately reached out to Christie. Our best practice operating procedures needed to perform some quick due diligence on the win and game play to ensure everything was in order. The huge win on Neverending Postcards was checked and approved. Our Team shared a number of emails with Christie to reassure her that her payout request would be processed as soon as our checks had been completed, and we confirm that her withdraw has been processed. Integrity is key and we are very pleased to have any issue brought to our attention, but rest assured our business will ensure all our players funds are safe, deposits and withdraws are speedy and we hope all our current and future players have an awesome experience at Mega Vegas. Thank you Casino Guru and Petronela. Christie we hope you continue the winning!! 

All the best, 
Walter L.
MegaVegas Support   

I recieved my payout this morning. And so far it seems they have corrected technical issues. 

Thank you very much Christie for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks both sides for cooperation and Christie, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.