The player's account got closed within all of the casino group. The complaint was closed as the player stopped responding.
Megaslot Casino - The player's account got closed.
Amount: ??
Megaslot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The casino blocked my accounts in all N1 Interactive Ltd. casinos after I made a withdrawal. and Dama NV triggered. I was not given a reason for this. More than 20 casino sites are now affected, where my account was closed without a reason.
Because I am now forced to play in inferior casinos, considerable damage has been done here.
Automatic translation:
Public
Public
1 year ago
Hello Doedel14,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megaslot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why did the casino group close your account? Did you have any remaining balance on any of your casino accounts? When exactly did they close your accounts?
Please note that if you had no balance on your casino account, nothing can be done as the casino has right to close your account anytime without any reason given.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello Nick,
I was sure I still had 0.24€ on it. I know the casino can do that. But I was blocked on more than 20 sites and I was not given a reason. No reason is given to me on any of the casino sites and I don't even know why or who made the decision.
Many greetings
Automatic translation:
Public
Public
1 year ago
Hello Doedel14,
As long as you do not have any balance on your casino accounts, they are not obligate to share the reason of the block. Also as they have multiple casinos in their group, they simply blocked all of your access to them.
I'm really sorry but there isn't much we are able to do as the casino did nothing wrong and acted by their terms fairly.
Is there anything else we can assist you with?
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