Dear Doedel14,

Thank you for sharing your gaming experience at our casino.

Notify you that the withdrawal of funds in our casino is not difficult and is made in accordance with current rules. Verification of the account is a standard procedure that all players go through. If you do not receive a reply to your e-mail, please check your spam folder or contact Live Chat on our casino page for information on the verification status of your account.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@windetta.com
We are always happy to help you!

Dear player

We are sorry that you experienced certain difficulties in our casino, and we would like to share our thoughts about your feedback

As for the verification process, the Security department may ask for additional documents according to our Terms and Conditions (you can check this information in the Terms and Conditions section, in point 9 "Withdrawal policy", and in point 11 "Anti-Money Laundering Policy")

The payout of a particular game depends on the provider of the game. We as a licensed casino only give the platform, which redirects a user to the game which is placed on the provider's servers

Restrictions for receiving bonuses can take place only in case of violation of the Terms and Conditions of a bonus, or any other fraudulent activity (the details can be checked in the Terms and Conditions section, in point 13.4.3.)

We hope you'll give us a second chance, and pick a great winning here someday!

Best regards,
OXI team

Hello Doedel14,
Thank you for evaluating us 🙏
Unfortunately we are in the process of moving our license to Antillephone instead of Curacao as we have a legal problem with our current licensing authority.

In this process, although our players have not experienced any grievances, our operation is carried out legally. When our process is complete we will share it on casino.guru

The payment of our players is always a priority for us. All of our players are paid as usual.

When I reviewed your account, your bonuses and bonus earnings have been canceled (as previously shared with you) on the grounds that you used a bonus and violated our bonus terms.

We are sorry for your experience in this matter, but our bonus rules and terms of use are clearly stated.

Kind regards,
Slothub Casino

Hi there,

Thank you for your comment although it is not the best for us.

Please note our bonuses are intended for recreational players to support them with extra credits and unfortunately there are players who are trying to abuse bonuses in many different ways. That is why there are conditions which needs to be understood and read by players to avoid any bad situation, especially players who are playing only with bonuses.

Max Withdrawal Amount for deposit bonuses is twenty times (20x) the deposit amount. Cashback, Crypto Cashback have No Max Withdrawal Amount.

Our casino platform is well known word wide and there is not much technical problems nowadays. If you experienced any technical issues let us know and we will try our best to solve it asap.

Our bonus T&C have been updated and we believe now are even more fair to our players.

We appreciate your comment and we are working hard to be better.

To the Moon!

Mondcasino Team