Megapari Casino - Repeated withdrawal issues faced by a player.

Megapari will not allow me to withdraw money.

First they said that I had to fill out personal information about myself. I did that.

Next explanation was technical issues, which should be resolved in 5-6 hours

Next day I tried again without luck. This time I was told that I should try again after 24 hours

I waited 24 hours and then I tried again but no luck.

This time they said that I should enter the Iban number, even though their own form states that I should enter 12 digits which is shorter than the Iban number.

Next explanation was that they had approved my withdrawal even though I had just received notification from them that they had declined it.

So I'm pretty much done with this company. Fortunately I have only deposited around 400 eur and only made very small winnings on the account so I don't stand to lose too much from their fraudulent behaviour

Dear Anderszappa,

Thank you very much for submitting your complaint.

I'm sorry to hear about the difficulties you've encountered with Megapari regarding your withdrawal. In order for us to better understand the situation and assist you effectively, could you please provide more information regarding the following points:

• Could you specify when you initiated the withdrawal process?
• Did you receive any confirmation or notification emails/messages from Megapari regarding the status of your withdrawal?
• Have you contacted their customer support team regarding these issues, and if so, what responses did you receive from them?

Your cooperation in providing these details will help us investigate and work towards a resolution.

If you have any relevant communication or documentation that you would like to forward to us, please feel free to send it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello there, dear Anderszappa and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Dear Anderszappa,

I would like to extend my apologies for the difficulties you've experienced with the withdrawal process. Upon reviewing your case, I contacted our payment team and was informed that the withdrawals were rejected due to technical problems. I was also informed that, at the moment, Visa/Mastercard withdrawal methods are working successfully, and you should not encounter any problems using them. Please try again soon, and hopefully, we will resolve this situation.

Thank you for your patience and cooperation.

I received an email from Megapari saying that they had solved the issue and I would now be able to withdraw money.

I made a new attempt to withdraw money 30 minutes after receiving the email. I was not surprised when the withdrawal was denied.

Hi Anderszappa,

I'm sorry to hear that the withdrawal was still not successful.

• Could you please advise if there was any error message when you tried to withdraw your winnings? (you can upload any screenshots right here when replying)

Thank you.

Newest little piece of the anecdote. Megapari didn't like my complaint, so now they have limited me as a customer.

I can bet a maximum of 4 dkk and the odds on the site are now lower compared to other customers.

So after being customer for a month and winning a grand total of around 200 dkk, they won't let me play anymore and won't let me withdraw money. What a wonderful company

Hello there, dear Anderszappa and the CasinoGuru team,

Dear Anderszappa, I extend my apologies for the delayed response and the challenges encountered during the withdrawal process. Upon reviewing the account, I can confirm that your withdrawal of 678 DKK has been successfully completed. We appreciate your patience and understanding during this process.

Best regards,

MegaPari Team

Hi Anderszappa,

• Could you please confirm once you receive your winnings?

Thank you.

Dear Anderszappa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.