The player from Mexico had encountered difficulties while trying to withdraw his winnings from Megapari Casino. Initially, his bank details had not been accepted by the 'Bank Transfer' method, which had caused an 'Error filling in the account field' message. He then attempted to withdraw using a different account (BBVA), but the transaction was rejected by the operator within minutes. After the player had lodged his complaint, we had contacted the casino to clarify the situation. The casino confirmed that, after thorough verification, the player's withdrawals had been successfully processed. With the issue resolved, we had marked the complaint as 'resolved' in our system.
Megapari Casino - Player’s withdrawal is getting rejected.
Amount: Mex$1,164
Megapari Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
I'm trying to make a withdrawal but I can't. First, I tried using the withdrawal method called "Bank Transfer", but it wouldn't let me enter my interbank clabe, nor my Nu Mexico (Akala) account number. It kept saying, "Error filling in the account field". I tried with my BBVA account instead, and there it did allow me to process my withdrawal. It even said it had been accepted, but after 5 minutes I received a notification that the operator had rejected it. 
Automatic translation:
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2 months ago
Dear carlofornike,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Megapari Casino and understand your concern. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you made any successful withdrawals from this casino before?
Have you reported your problem with the rejected withdrawals to customer support?
I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Hello there, dear vpaladino945 and the CasinoGuru team!
Dear carlofornike, we would like to extend our sincerest apologies for any inconvenience you may have encountered during the withdrawal process. After thorough verification, we are pleased to confirm that your withdrawals have been successfully processed.
Thank you for your understanding.
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2 months ago
Translation
Thank you, if everything is resolved, at the end of the day what I did was put money into my account through cryptos, play the money in the account and from there be able to withdraw using the same crypto that I used to deposit the money.
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2 months ago
Dear carlofornike,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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