The player from Mexico had encountered difficulties while trying to withdraw his winnings from Megapari Casino. Initially, his bank details had not been accepted by the 'Bank Transfer' method, which had caused an 'Error filling in the account field' message. He then attempted to withdraw using a different account (BBVA), but the transaction was rejected by the operator within minutes. After the player had lodged his complaint, we had contacted the casino to clarify the situation. The casino confirmed that, after thorough verification, the player's withdrawals had been successfully processed. With the issue resolved, we had marked the complaint as 'resolved' in our system.