An Italian player had repeatedly requested for her account at the casino to be closed, but her requests had not been addressed. She had also sought to permanently self-exclude herself from the casino. Shortly after, the player informed us that her issue was resolved and requested no further intervention. Thus, we marked the complaint as 'resolved'.
Megapari Casino - Player’s requests to close account are ignored.
Amount: ??
Megapari Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Hello, I've sent several emails to your address: block@megapari.com requesting to close my account, but my request continues to be ignored and my account on your site remains open. I would appreciate if something could be done about this and I would also like to inquire if it's possible to permanently self-exclude from this site. Thank you.
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11 months ago
Dear bolognaio,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.
I checked the website and I found the same contact as you:
For customers who want to set limits on their gambling, we offer a voluntary self-exclusion service, which allows you to close your account or restrict your gambling activities for one of the following periods: 1 month, 6 months or 1 year. Once your account has been self-excluded, it will be closed until the selected time period has elapsed. Once the self-exclusion period has ended, you will be able to recommence your use of any Services on the website.
You can request that the restrictions are removed from your account before the self-exclusion period has ended; however, the final decision rests with the Company.
If you want to set limits on your online activity then contact us at block@megapari.com. We may limit the maximum amount of your stake. You can amend these amounts in any time but any change will be realized only in 24 hours after the last update.
- When was the first time you contacted the casino regarding account closure/self-exclusion?
- Have you used the email registered on the website to contact the casino?
- Have you specified the reason why you wish to permanently self-exclude from the casino? May we know the reason, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
Hi, I would like to know if you have contacted megapari casino, as I have just received an email from them asking me if I want to close my account forever
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11 months ago
Translation
Hi, this message is to let you know that my problem has been solved. Therefore, your further intervention is not needed. Thank you
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11 months ago
Dear bolognaio,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
