HomeComplaintsMegapari Casino - Player's deposit rejected by casino.

Megapari Casino - Player's deposit rejected by casino.

Amount: $90,000 ARS

Megapari Casino
Safety Index:High
Submitted: 02 Apr 2024
Case opened Current status

Waiting for player to reply

2d 13h 51m 15s

Case summary

1 week ago

The player from Argentina is facing an issue with a deposit of 90,000 ARS. The amount was deducted from their bank but the casino rejected the transaction. Despite contacting support, no clear resolution has been given.

Public
Public
3 weeks ago
Translation

Hello, I made a deposit of 90,000 which was deducted from my bank, but megapari states *Deposit transaction of 90000.00 ARS via electronic payment rejected by the operator!*

And when I requested support, I was only told to wait, without any further instructions. My bank has confirmed to me that the transaction was successful.


Automatic translation:
Public
Public
3 weeks ago

Dear catejoa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or refunded to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Public
Public
3 weeks ago

Hello there, dear catejoa and the CasinoGuru team!


Dear catejoa, thank you for taking the time to bring your issue to our attention. We deeply regret to hear about the difficulties you've encountered with your deposit.


Upon reviewing your account, I can confirm that your deposit of 90000 ARS has been successfully credited to your gaming account. We appreciate your patience during this process.


Best regards,

MegaPari Team

catejoa has 2d 13h 51m 15s to reply

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