HomeComplaintsMegapari Casino - Player's deposit has been delayed.

Megapari Casino - Player's deposit has been delayed.

Amount: $144,000 ARS

Megapari Casino
Safety Index:High
Submitted: 21 Nov 2024
Case opened Current status

Waiting for player to reply

6d 7h 56m 4s

Case summary

16 hours ago

The player from Argentina has made a deposit of $144,000 ARG two weeks ago, but it has not been credited to her casino account. Despite sending receipts and receiving automatic replies, the issue remains unresolved, causing her significant stress.

Public
Public
2 days ago
Translation

Hello, I made a deposit of $144,000 ARG two weeks ago, and it hasn't been credited to my account. I am desperate because the issue hasn't been resolved. I sent the corresponding receipts, and I only get told to keep waiting. They reply with an automatic message asking me to check back in 12 or 24 hours. It's been two weeks already, and I am stressed because I need the money, and the problem hasn't been solved. They just tell me that the Finance Department is working on it, but nothing has been resolved. I did everything I needed to; I called Mercado Pago, the virtual wallet I use, and they told me the transfer was successful, which is why they issued the receipt. Please, I need that money.

Automatic translation:
Public
Public
16 hours ago

Dear emamari,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please forward me the following documents:

  • your bank statement from the date you made the lost deposit up to today
  • the screenshot of your casino profile showing your deposit history
  • the receipt confirming the payment of the lost deposit
  • all the relevant communication between you and your payment provider as well as the communication between you and the casino customer support regarding this deposit
  • any other evidence that could help us with the investigation of your case

Please send the requested documents to my email address: veronika.l@casino.guru. I hope we will be able to help you resolve this issue as soon as possible. Thank you for your patience and your cooperation.

Best regards

Veronika

emamari has 6d 7h 56m 4s to reply

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