HomeComplaintsMegapari Casino - Player's deposit has been delayed.

Megapari Casino - Player's deposit has been delayed.

Amount: $144,000 ARS

Megapari Casino
Safety Index:High
Submitted: 21 Nov 2024 | Case closed : 06 Dec 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Argentina had made a deposit of $144,000 ARG two weeks ago, but it had not been credited to her casino account. Despite sending receipts and receiving automatic replies, the issue remained unresolved, causing her significant stress. The Complaints Team had extended the investigation period and requested additional documentation from the player to assist in resolving the matter. However, due to a lack of response from the player, the complaint was ultimately rejected.

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1 month ago
Translation

Hello, I made a deposit of $144,000 ARG two weeks ago, and it hasn't been credited to my account. I am desperate because the issue hasn't been resolved. I sent the corresponding receipts, and I only get told to keep waiting. They reply with an automatic message asking me to check back in 12 or 24 hours. It's been two weeks already, and I am stressed because I need the money, and the problem hasn't been solved. They just tell me that the Finance Department is working on it, but nothing has been resolved. I did everything I needed to; I called Mercado Pago, the virtual wallet I use, and they told me the transfer was successful, which is why they issued the receipt. Please, I need that money.

Automatic translation:
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1 month ago

Dear emamari,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please forward me the following documents:

  • your bank statement from the date you made the lost deposit up to today
  • the screenshot of your casino profile showing your deposit history
  • the receipt confirming the payment of the lost deposit
  • all the relevant communication between you and your payment provider as well as the communication between you and the casino customer support regarding this deposit
  • any other evidence that could help us with the investigation of your case

Please send the requested documents to my email address: veronika.l@casino.guru. I hope we will be able to help you resolve this issue as soon as possible. Thank you for your patience and your cooperation.

Best regards

Veronika

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3 weeks ago

Hello!


We sincerely apologize for the inconvenience you've encountered. Please be assured that we are thoroughly investigating your issue and are committed to resolving it promptly. Your patience in this matter is highly appreciated, and we will keep you informed with any updates as soon as they become available

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3 weeks ago

Dear emamari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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