The player from Argentina has made a deposit of $144,000 ARG two weeks ago, but it has not been credited to her casino account. Despite sending receipts and receiving automatic replies, the issue remains unresolved, causing her significant stress.
Hello, I made a deposit of $144,000 ARG two weeks ago, and it hasn't been credited to my account. I am desperate because the issue hasn't been resolved. I sent the corresponding receipts, and I only get told to keep waiting. They reply with an automatic message asking me to check back in 12 or 24 hours. It's been two weeks already, and I am stressed because I need the money, and the problem hasn't been solved. They just tell me that the Finance Department is working on it, but nothing has been resolved. I did everything I needed to; I called Mercado Pago, the virtual wallet I use, and they told me the transfer was successful, which is why they issued the receipt. Please, I need that money.
Dear emamari,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Please forward me the following documents:
Please send the requested documents to my email address: veronika.l@casino.guru. I hope we will be able to help you resolve this issue as soon as possible. Thank you for your patience and your cooperation.
Best regards
Veronika