The player from Germany reported that their account had been closed without any reason given. It was noted that he did not have any withdrawable balance, but he had frequently played at the casino, and his account had been verified with previous deposits and withdrawals. We concluded that we could not take action against the casino for closing the account, as casinos had the right to restrict or close accounts without providing a reason. Therefore, the complaint was closed without further resolution.
Megapari Casino - Player’s account has been closed.
Amount: ??
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 days ago
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1 week ago
Translation
Hello, my account was closed without reason.
Automatic translation:
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1 week ago
Dear Levani777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
- Do I understand correctly there is no withdrawable balance on your account?
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to close your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
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1 week ago
Translation
No, I don't have any withdrawable balance but I have often played in this casino, my account was verified, I deposited and withdrew several times and they closed my account
Automatic translation:
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4 days ago
Thanks for the confirmation.
I wish I could be of more help. Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
