The player from Spain had faced excessive withdrawal delays from Megapari, having submitted numerous verification documents, including his ID, driver's license, and more. Despite complying with all requests, the casino had insisted on providing unnecessary documents, such as a birth certificate, which showed a lack of transparency and generated distrust. He had demanded immediate processing of his €2,800 withdrawal. The issue was resolved when the casino completed the verification using an alternative method and processed the payment of his winnings. The player expressed satisfaction with the outcome, noting that while the KYC process had been lengthy, he now viewed Megapari positively due to its offerings and customer service.
Megapari Casino - Player faces delayed withdrawal due to excessive document requests.
Amount: €2,880
Megapari Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Megapari Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I want to publicly denounce the abusive and non-transparent treatment I have received from the betting house Megapari regarding the withdrawal of my funds. After complying with all the requested verification requirements, including sending my identity document, driver's license, selfies showing the documents, images of the credit card, and utility bills, Megapari continues to request unnecessary and excessive documents to avoid processing my legitimate withdrawal of €2,800.
First, they asked for an unusual amount of documents, which I provided in full. Then, they insisted on requesting my birth certificate, a completely out-of-the-ordinary requirement for an identity verification process. Furthermore, the support team has ignored my emails expressing concerns about these delay tactics.
This situation is unacceptable and clearly shows a lack of ethics and transparency on the part of Megapari. My identity is clear and evident, with all the information sent correctly. Their insistence on requiring irrelevant documents and refusal to process my legitimate withdrawal generates a great deal of distrust and concern. It is evident that they are using tactics to delay the withdrawal of my funds intentionally.
I ask Megapari to fulfill its responsibility and process my withdrawal immediately, as I have complied with all reasonable demands. I also urge other users to be cautious when using this platform, as you will face issues when trying to withdraw your winnings. These abusive practices are unacceptable on any serious betting site.
Automatic translation:
Public
Public
2 months ago
Dear Mak-24,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawal at Megapari.
To assist you effectively, I would like to clarify a few details regarding your situation:
- Could you confirm whether Megapari has provided any specific explanation for requesting your birth certificate?
- Have you tried reaching out to the casino through other support channels, such as live chat or phone, to address this issue more directly?
- How long has this verification and withdrawal process been ongoing? Have they given any timeline or update on when your withdrawal might be processed?
Your cooperation is crucial for us to proceed with this case and work towards resolving the issue. Without additional details from you, we won’t be able to move forward. If you have any further communication or documentation from Megapari regarding the delays or additional requests, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 month ago
Translation
Megapari has finally provided a solution to my case. They have completed the verification with an alternative method to the birth certificate and have made the payment of my winnings.
Although the verification process was long, it did end. And I have now been able to withdraw my winnings. So this case is solved and the company has finally complied. This makes my distrust towards the casino disappear.
The KYC process was too long and tedious and users may find it uncomfortable, but I must say that it seems to me to be one of the best sports betting sites for users in Spain. It includes a large number of markets and many better odds than other houses.
Customer service is fast, but be prepared for a KYC process that can seem endless...
Automatic translation:
Public
Public
1 month ago
Dear Mak-24,
Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
