The player from Argentina lost access to his casino account. The casino has not responded to the complaint, and it was closed as "unresolved".
MegaFaraon Casino - Player lost access to his casino account.
Black points: 105
Amount: $23,000 ARS
MegaFaraon Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
MegaFaraon Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Good night. My name is Edgardo, I had a problem today. Since I had a user in megafaraon casino and interacted with a cashier named cajerofex7, today I asked him to extract a prize from the casino and he did not send it to me, I complained several times until in the afternoon his account disappeared from both Instagram as WhatsApp which was where we communicated and my casino username and password were changed and they don't match and it tells me blocked user. How can I get my money back, my user. And fix this problem. I don't know the email address they used in the casino since it wouldn't let me make the user and the cashier I mentioned believed it.
Automatic translation:
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1 year ago
Dear Edgardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MegaFaraon Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
Did you achieve your current balance with or without an active bonus? Could you forward your recent communication with the casino agent to my email at tomas@casino.guru?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Good afternoon, Tomas, I'm Edgardo. I told you about a month ago. I was playing at Casino Megafaraon and the ATM that appeared as the name cajerofex7 had believed me to be a user and that when I sent the transfers the name appeared as ****. What I had won was not from a bonus but I was playing normal games (slots and roulette). Yesterday at noon I asked him to lower me $20,000 since I had accumulated $23,000 and it didn't happen. I write to him again and tell him to lower 20,500 to transfer 20,000 to me and 500 for the porpina. But I never under credit. After that I wanted to enter the casino page again and they had changed my password. It told me wrong username or password. I contact the cashier again, he tells me that it is a system problem. And then it seems that he blocked me and I couldn't communicate with him anymore. Therefore I lost everything. But hey, I want to claim by all means to see if I can get my money back. And that person can no longer be a cashier so they don't scam anyone else. Here I attach their advertisements. And the user to whom I sent the money, yesterday's conversation, the capture of the money that I had and the capture of the page when it didn't let me enter more. I sent everything to tomas@casino.guru
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Thank you very much, Edgardo, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 year ago
Dear Edgardo,
I am so sorry to hear your account got blocked. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.
Dear MegaFaraon Casino,
Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can send it to my email address stefan.m@casino.guru.
Thank you in advance for providing the information.
Kind regards,
Stefan
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1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
Dear Edgardo,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. It appears that this casino operates without any sort of license, so there is also no regulatory authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I am sorry I could not be of more help on this occasion.
Kind regards,
Stefan
