The player from Malaysia is struggling to withdraw his winnings. Additionally, he’s not able to communicate with the casino after being blocked from support channels. The player submitted a complaint about MegaBet Casino instead of MegaBetMy Casino. Therefore we rejected the complaint and we tried to resolve the player's problem via email communication because we aren't able to add MegaBetMy Casino to our database.
MegaBet Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: 400 RM
MegaBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Your agen cheat me when i won rm400.. I ask him to withdraw rm400 to my account.. After that she block me at whatsapp, and telegram..i want my money back..
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4 years ago
Dear Syed,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise, if you have been blocked from the support channels only, or your casino account has been closed too? Have you accumulated your winnings from a promotional play or without a bonus? I hope we will be able to help you to receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Thank you very much Syed for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
I would like to ask MegaBet Casino to comment on this case. We would like to know why Syed's winnings were confiscated.
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4 years ago
We would like to ask the MegaBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
If u close this case as unresolved..thats mean i dont get the money i won..n what u do to this fucking liar company..
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4 years ago
Hello Syed!
I tried to open the casino to contact them again and I found out, that the MegaBet Casino is closed for betting. This situation was really strange, so I carefully reviewed your case again and I found out based on your screenshots, that you are complaining about the MegaBetMy Casino and not the MegaBet Casino, which are two, completely different casinos.
At this moment we aren't able to continue resolving this complaint. We don't have MegaBetMy Casino in our database and it is not possible to add it at the moment, because it is a different kind of platform from what we usually review.
But I will write you an email soon, and I will try to contact the MegaBetMy Casino and hopefully we will be able to resolve your problem without using Casino Guru platform.
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