Mega Riches Casino - Player’s account has been closed and winnings confiscated.

Terrible Experience with MegaRiches Casino – Confiscated £31 000 My Winnings and closed account!!!

I had an incredibly disappointing experience with MegaRiches Casino and feel compelled to warn others. I deposited £1,150 on 01/01/2025 and had a lucky day, winning over £47,000. Initially, the casino requested account verification, which I promptly completed on 02/01/2025. My documents were approved the same day, and my account was fully verified. I was able to make some withdrawals, all of which were approved without any issues. However, things quickly went downhill. On 03/01/2025, I attempted another withdrawal, which was first marked as "pending" and later rejected. The funds were moved back to my casino account. When I reached out to customer support, I was told my account was "under routine checks." This seemed suspicious, as I had stopped playing and was only making withdrawals at that point. Over the following days, some withdrawals were approved, but now, any new requests are being rejected, and I am repeatedly told my account is under review. As per UKGC regulations, returning funds to a player’s balance instead of processing withdrawals is unacceptable and a breach of terms.Despite multiple attempts to resolve this via live chat, I’ve received no clear answers or timeframes. Customer support has been unhelpful and dismissive, leaving me extremely frustrated. My account is verified, and I’ve already had withdrawals approved, so there’s no valid reason for this delay. I still have £30,000 stuck in my account, and the casino seems intent on holding on to it. This experience has been incredibly stressful. MegaRiches Casino doesn’t seem to care about its players or their obligations under UKGC regulations. I strongly recommend avoiding this platform.

Case number: 557496454

UPDATE - Dear players, when you will win and try to withdraw from your FULLY VERIFIED account the routine checks ( 7 days from now) will begin and casino will come back with the same unhelpful answer as below. Be careful. ( I will update you all daily how long this takes)

ACCOUNT REVIEW TIME: 

7 Days- NO UPDATES.

8 Days- CASINO HAVE CLOSED ACCOUNT CONFISCATED ALL MONEY WHO LEFT IN ACCOUNT.

TELLING I HAVE DO FRAUDULENT,CHEATING, MANIPULATING GAME? 

HAVE ASKED PROVIDE PROOF ON THAT, AND GET ANSWER WE DONT HAVE ANY PROOF FOR YOU.

ANYONE ANSWER HOW THIS POSSIBLE IN CASINO WHO CONTROLLED BY UKGC AND HAVE LICENSE?

I OPENED ACCOUNT ON 11/2024 HAVE MADE 4 DEPOSIT AFTER FULLY VERIFIED ACCOUNT, AFTER HUGE WIN HAVE £47 000 ON MY BALANCE AFTER STOP PLAY. CASINO LET ME WITHDRAW PART MONEY AND WHEN £31 000 LEFT JUST CLOSED ACCOUNT AND CONFISCATED WINS, AND HAVE ALL PROOFS OF MY WIN RECORDED BONUS GAMES, ROUND ID TIME DATE.

DEAR UK PLAYERS YOU STILL WANT OPEN ACCOUNT AND PLAY HERE?

MEGARICHES.COM OWNER VIDEO SLOTS LTD AND BACK ON 2023 I FIND IN UKGC SITE THAT:

Videoslots Limited to pay £2m for regulatory failures.

Videoslots Limited will pay £2 million after social responsibility and anti-money laundering failures were uncovered during a Commission investigation.

JUST PLEASE GO AWAY FROM THIS CASINO BECAUSE ANYONE CAN BE IN MY SITUATION WHEN HAVE HUGE WIN!!!!

TAKE CARE ALL AND STAY SAFE!

Dear Pablito1993,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played?

Did you accumulate your winnings with or without a bonus?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika