Mega Dice Casino - Withdrawal of player's winnings has been delayed.

Hi,

After i did a deposit from 2000 euros i won about 6000 euros. The casino payed out after some questions for duplicate accounts. They replied:

16 Sept 2024, 21:22 EEST 

Hello 

Greetings from Mega Dice.

We have closed the other account and your withdrawal was processed.

Going forward please do not create any more duplicate accounts as this may lead to severe consequences for you.

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Nick

Mega Dice Support

I deposited the 6000 again and made about 25000 euros (11 Eth) but now they are already 30 hours don’t witdrawal the money and it is on review. They say it is manually checked. I don’t know the reason and got a feeling they won’t pay out. What can I do?

Dear Dandim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is a no KYC casino, ok I will wait.

Update: still no e-mail nothing

Andrew (Mega Dice) 

19 Sept 2024, 20:29 EEST 

Hello,

Thanks for contacting us!

Please note that currently, we have a higher volume of withdrawals and that is the reason for the delay, however your withdrawal will be processed shortly.

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Andrew

Mega Dice Support

Finally got answer on my mail. Still don’t believe this😂

Dear Dandim,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Issue solved

Dear Dandim, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru