Mega Dice Casino - Player's winnings have been confiscated after account closure.

I participated in a mega dice tournament and placed 4th on Saturday for 100 USDT and 2nd on Sunday for 500 USDT. On Monday, I applied for a withdrawal of 600 USDT and was denied and told that my account would be closed.

I have participated in similar tournaments and have received and withdrawn my winnings without any problems.

I sent two emails to support after the ruling was handed down and have not received a response.

I believe that I should be able to receive my winnings this time as I have only played in the same tournaments as before.

I am angry that they confiscated my funds when they could have just restricted my bonuses or closed my account after paying me my winnings.

The decision was handed down on 11/18.

Translated with DeepL.com (free version)

Dear masatomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which tournament you participated in?
• Did you pay anything to participate in this tournament?
• Are the results of the tournament shared publicly? Or do you have any proof confirming you won?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply.

The tournaments I participated in were the Mega Saturday Slots Tournament on 16 November and the Mega Sunday Live Casino Tournament on 17 November.

In order to participate in these tournaments, I used the casino's independently issued

$DICE Token to place my wagers.

But that shouldn't be a violation, and in fact I did so in the previous tournament.

I have received my winnings and completed the withdrawals without any problems.

Unfortunately, the account has been closed and I have no proof of the tournament results or that I received any winnings.

Thank you very much for your reply, masatomo. Have you received any explanation from the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Forwarded to.

Thank you very much, masatomo, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, masatomo!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I am extending the timer for 7 more days as it seems like we are beginning to establish the contact with the casino.

There seems to be no reply from the casino for two weeks, but is there any contact with the CASINO GURU side?

I am not sure what you mean, but, yes, we have a contact for the MegaDice Casino. They do not have any no reaction complaints, so it is very probable that we will receive a response from them.

Sorry.

I was just worried that MegaDice Casino had not replied to me.

Let's wait a while longer.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/submit-dispute/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (pavel.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel Kaczynski