HomeComplaintsMega Dice Casino - Player's winnings have been confiscated after account closure.

Mega Dice Casino - Player's winnings have been confiscated after account closure.

Amount: 600 ₮

Mega Dice Casino
Safety Index:Above average
Submitted: 27 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 22h 17m 59s

Case summary

yesterday

The player from Japan won 600 USDT from a tournament but had his withdrawal denied and account closed without clear reason. Despite participating in similar tournaments before without issues, he has not received a response to his inquiries regarding the confiscation of his winnings.

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1 week ago

I participated in a mega dice tournament and placed 4th on Saturday for 100 USDT and 2nd on Sunday for 500 USDT. On Monday, I applied for a withdrawal of 600 USDT and was denied and told that my account would be closed.


I have participated in similar tournaments and have received and withdrawn my winnings without any problems.


I sent two emails to support after the ruling was handed down and have not received a response.


I believe that I should be able to receive my winnings this time as I have only played in the same tournaments as before.


I am angry that they confiscated my funds when they could have just restricted my bonuses or closed my account after paying me my winnings.


The decision was handed down on 11/18.








Translated with DeepL.com (free version)

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6 days ago

Dear masatomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please clarify which tournament you participated in?
  • Did you pay anything to participate in this tournament?
  • Are the results of the tournament shared publicly? Or do you have any proof confirming you won?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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6 days ago

Thank you for your reply.


The tournaments I participated in were the Mega Saturday Slots Tournament on 16 November and the Mega Sunday Live Casino Tournament on 17 November.


In order to participate in these tournaments, I used the casino's independently issued

$DICE Token to place my wagers.

But that shouldn't be a violation, and in fact I did so in the previous tournament.

I have received my winnings and completed the withdrawals without any problems.


Unfortunately, the account has been closed and I have no proof of the tournament results or that I received any winnings.

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2 days ago

Thank you very much for your reply, masatomo. Have you received any explanation from the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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2 days ago

Forwarded to.

Casino Guru is examining the case

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