Mega Dice Casino - Player’s winnings confiscated by the casino.

I've registered to Megadice Telegram Casino on 16.10 to play at Casino.

I've made a deposit of almost 1100 USD, took a bonus at casino .. lost it all

The second deposit of 80 USD without any bonuses generate me couple wins, withdraw with success 150 USD

Then I've made the third deposit, without any bonuses, generate me some wins, a total of 2000 USD in my balance.

I tried to withdraw my funds and after almost 24 hours They "manual withdraw" all my money According to "Transaction History" and don't answer to any e-mails.

They stole from me, more than 1200 USD the deposits + wins and they will steal from you 100%

I don't know what to do? I didn't broke any rules, I won with my real funds and is frustrating and generate me a big stress .

Hello skumpu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mega Dice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is it possible to forward your deposit/bonus and betting history to nikolas.b@casino.guru for further review? When was the last time you spoke to the casino and what was it about? Did they explain the confiscated balance?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I've send you the following e-mail with all the documents that I m able to provide.

" I created an account on Megadice Telegram, it is their mirror site but on Telegram.

I chose that because was more anonymous, you need only a telegram account, NO KYC ask at any point, NO KYC made.

My account is still opened at this point, another proof that if I broke any rules they should close the account, but they don't chase that, I think they hope that I will deposit more or something.

In this e-mail I attached the screenshot with my transaction and the corespondence sent to complaints@megadice but no response yet.

The bonus received was for the FIRST withdraw only, this is their welcome offer. After that, the second and third was without any bonus taken. ( see screenshots attached )

I also contact them on Live Chat, but they refuse to help me by send me to talk to a BOT on telegram and NOBODY tell me why they "manual withdraw" my funds and based on which article. ( see screenshot attached ) "

The betting history/ bonus history is not provided on telegram account, if you can ask from MegadiceCasino I 'm happy to offer you my consent and feel free to check.

Let me know if you need anything else and thank you very much for your help

Hey guys, is anything new with my case ? Did they respond ?

Hello skumpu,

Would it be possible to forward your betting history from the casino? As you did claim a bonus, there might be a possibility that you have breached the casino terms and that's why the casino confiscate your balance.

Hey, Nick.

I'm open to share all my betting history, but they DO NOT HAVE BETTING HISTORY on TELEGRAM ACCOUNT. I shared the printscreen how the telegram account looks like.

. I can't log in other way, because it's only on my telegram that "bot".

Also I do not breach any bonus rules nor created multiple accounts you can check with them.

They have ONLY 1 BONUS, for FIRST deposit and both were lost .0 out, no money after lose.

It's clear that have nothing to do with bonus term

so I don't get it why they stole my funds and winnings as well.

Please talk with them to confirm what I told you because don't have any responses from them. I already request them explanation and betting history . 0 answer.

Thank you skumpu for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you skumpu for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Mega Dice Casino for their help in resolving this complaint. We would like to know why were the player's funds confiscated and what can we do to help resolve this issue.

Thank you!

Hi Peter & Skumpu,

Thanks for bringing this to our attention,

Please allow us some time, as we look into what exactly has occurred here,

Best,

Mega Dice Complaints

Hi Skumpu,

May we please request your Telegram username/ID - this will allow us to pick up your account.

Alternatively, you are welcome to go onto live chat, referencing the complaint as per Casino Guru and our team will gladly assist you.

Looking forward to your response,

Best,

Mega Dice Complaints

Hi Skumpu,

Thank you for providing the information, we are however unable to find your account,

We would suggest adding a username, as well as providing your user ID by following this link: https://t.me/userinfobot - which will provide you with your userID, enabling us to locate your account.

We look forward to your response,

Best,

Mega Dice Complaints

Hi Skumpu,

Thank you for providing this,

We will be in touch shortly,

Best,

Mega Dice Complaints

Hi there CG team,

We do apologize for the wait in getting back to you,

This user used the match deposit bonus to stack progressive games on different bet values - Bronco Spirit and Redrose Sanctuary. Thereafter, made another small deposit and cashed out the progress thus trying to abuse our promotional offer. Section 17.1 Fraud, specifically states '' We reserve the right to confiscate any funds if any fraudulent activity or bonus abuse attempt is detected''.

We trust that this would be in order,

Best,

Mega Dice Complaints

Is this a joke?

Please respond to this questions:

1.What are you talking about, what is the fraud?

2. It was forbidden to play a specific game? Where is saying that in tc on telegram casino and how should i know?

3 why are you let players to play something forbidden just, to steal their money?

4.After 1 month of discussion you come with this article ? for the sake of the discussion when was updated the TC with this article?

5.Also what bonus abuse are you saying here if i played with my real funds i had for first dep bonus not for second or third?

I have deposited more than 1500 usd on your site why didn t you close my account and send me back my funds if i’ve "broke" a rule after my first deposit, or second.

What was the fraud here is crazy ???

The fair decision is to be sent my funds and winnings.

If you go to a shop, and buy a chocolate from the stand and the shopper beat you and take your money from the wallet and he will tell you that he took your money because he detected fraud. Do you accept that?

CasinoGuru please be fair with this casino , look into it and show people that you are unbiased.

The only fraudulent activity is yours in Australia , Germany and many others.

I have couple of friends who access your site from there and they can deposit/ withdraw. One of them sent you the ID and the account is still open, even though you have in your terms that you don t allow it and only ip from US is banned because your afraid of FBI ( casino guru, you can check with vpn that they allow you to register from those countries )

I know what to do, buddy, if we don t find resolution for that small amount stolen from me:

I will go further with proofs, complaints to authorities and articles. I’ll even put something like 1000 usd in ads, just to make more visible the problem and maybe find others that had the same situation.

Dear Mega Dice Casino Team, could you please provide any evidence of fraudulent activity to my email address? (peter.c@casino.guru) Thank you in advance for your cooperation!

Thank you Casino Guru for your implication,

Just to remember to this casino that the laws are above "terms" and they broke the law by stealing my money, not their money. Also, they operated with good knowledge in countries where it should have been prohibited.

If we can't agree on this route until Thursday, I will start with what I told you I will do and instruct one of my lawyers to file a lawsuit against your casino and all others sister casinos from your group  MIBS N.V in two different countries, with a help from one of my friend.

We shall see if will be fun for you or not, only the time will tell us.

Is not about the money, because money is not a problem for me, is about principles.

I'm done with waiting, is been almost 2 months since you stole from me.

2 DAYS you have, to say SORRY and give MY MONEY ( Total of my deposits 1 ETH. Balance Stolen : 1.37 ETH )

I already spoke with couple things and how we stay here and he suggest me that will be faster if we agree here

:

"In addition, gambling in Germany is strictly regulated. After checking the legal situation, I noticed that although they do not have a license for the German market, they still focus their game on the German market. Online casinos are - with a few exceptions - generally illegal in Germany and prohibited by law according to §4 of the State Treaty on Gambling. The Penal Code is also clear here at $284 and prohibits public gambling unless it has been officially licensed, which is rarely the case. Exceptions are state lotteries and sports betting. On July 8, 2019, the Schleswig-Holstein Higher Administrative Court also confirmed the ban on online gambling after an online casino provider based in Curacao filed a complaint to be allowed to offer its service in Schleswig-Holstein. And already in August 2019, the Higher Administrative Court of Berlin-Brandenburg confirmed that the ban on online gambling does not violate either the Basic Law or European law, so the ruling of the illegality of online casinos is legal.

If the operator offers its service on the German market, German law applies to it. Online casinos that do not have a seal of approval from Germany will continue to operate their service illegally in Germany. Thus, your license from Curacao is not meaningful, so you are not allowed to refuse the repayment with justification on your license. This means that players are entitled to claim their funds. With this decision of 20 August 2019, the Higher Administrative Court of Berlin-Brandenburg has clarified that the ban on gambling on the Internet does not violate the Basic Law or European law. In doing so, it confirmed a prohibition order issued by the regulatory authority against the well-known provider bet-at-home. The court declared that the prohibition violated neither the principle of equality under Article 3 of the Basic Law nor the freedom of occupation under Article 12 of the Basic Law. The internet ban is also in line with European law. On 26 October 2017, the Federal Administrative Court ruled that the Internet ban is in line with the Basic Law and EU law. 

Hi there,

We are looking to finalize this in due course - we apologize for the wait,

Best,

Mega Dice Complaints

Dear skumpu, according to the evidence provided to us by the casino you have delayed rounds using a special feature with bonus funds and later used this feature with real funds to gain larger winnings, which is considered abuse. Due to this, we believe the steps the casino has taken are justified. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.