A player from Germany had registered at Megadice Casino, won over €10,000, and attempted to withdraw €8,500. Subsequently, his account was blocked. After contacting the support team, the issue was resolved, and the player received his money back. The complaint was marked as resolved.
Mega Dice Casino - Player’s winnings confiscated and account blocked.
Amount: €8,500
Mega Dice Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
Hello, I registered at Megadice Casino because everything is supposedly anonymous and no personal data is required. I deposited money and played, and won over 10,000 euros. After I tried to withdraw 8,500 euros, my account was blocked. I tried to speak with support, but all I received was rudeness and no answers.
I kindly ask for your assistance.
Best regards,
Automatic translation:
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5 months ago
Dear Aksel896,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation
Hello, thank you very much for the quick response. I have been playing for about 3-4 months and yesterday after I tried to withdraw money my account was blocked on the grounds that I am Bulgarian, which means I was completely discriminated against by the employee called Katie from the support team.
I played a lot of games like Sweet Bonanza, dogs house, wanted dead or alive. I then tried to contact the support team again and was told that everything had to be checked.
Best regards
Automatic translation:
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5 months ago
I don’t know if you‘d helped me someway, but the megadice casino send my money back.
thank you very much .
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5 months ago
Dear Aksel896,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
