The player from Germany won 800 USD in a tournament after depositing 80 euros, but their withdrawal request was rejected and their account was blocked despite providing address confirmation. The casino claims the actions are based on internal decisions.
Mega Dice Casino - Player's account has been closed after a withdrawal request.
Amount: 850 ₮
Mega Dice Casino
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Case opened
Current status
Waiting for Casino Guru to reply
4d 5h 33m 19s
Case summary
3 days ago
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1 week ago
Hello,
I deposited 80 euros, the site has a tournament where you can win money depending on your placement. I won 800 USD in this tournament. I requested a payment for this amount. The site wanted an address confirmation which I submitted on Friday September 20th. this was confirmed today. However, the payout was rejected and the account was blocked. When asked, the site says these are internal decisions. please for help.
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6 days ago
Dear ksivrikaya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you only had winnings from the tournament in your casino account?
- Could you please advise if you participated in a free or paid tournament?
- Was this the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 days ago
Translation
Hello,
So in the account was the money that I had deposited and then the winnings from the tournament.
I then paid this out afterwards.
I took part in another tournament and continued playing with my winnings.
I did not pay out this second win because my address was still being verified.
The tournament I participated in was free.
and my account was blocked immediately after successful verification of the address and the payout was refused.
thank you very much in advance.
Automatic translation:
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6 days ago
Translation
Hello,
So in the account was money that I had deposited and the winnings from the tournament. I withdrew 800 and took part in the second tournament with the rest. I then continued playing with the winnings from the second one.
The tournament is free, but you get points that you didn't get from real money bets and depending on your placement you get money from the site.
So I got the placement through real money betting.
Automatic translation:
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3 days ago
Thank you very much, ksivrikaya, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Casino Guru is examining the case
