Mega Casino SE - Player has been struggling to withdraw his winnings due to ongoing verification.

Então tiver um problemas em fazer levantamento dos meus ganhos

Tentei várias vezes manda meus documentos mais nunca era aceito

Não conciguiu ajuda de ninguém

Da casa

Até que desisti do valor que tinha ganhando

Porque eu já sabia que não tinha nem uma chance de fazer levantamento

Do meus prémios

Agora meu problemas

E que mandei foto de cartão de crédito extrato de rediimemento documento de identidade comprovante de residência

Agora to com medo se este e um sitede aposta mesmo ou não

Tô pesando de até fazer um B.O

Ja perdir pra cancelar minha conta nem isso eu consigo

Ja faz tempo que jogo em casa de aposta nunca tiver problemas

Todas pagava sem blolocracia

Casa famosa

Dear Marcos6255,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Unfortunately, since you have played and lost your funds, there is nothing we could do for you. For future references, I would strongly recommend fully cooperating with the casino and providing all the required documents in the best possible quality, correct format, and as soon as possible.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Sim não tenho fundos pra receber

Porque abrir mão dele

Porque depois de varias tentativas pra enviar os documentos sem susseso

Depois que abrir reclamação aqui

Agora vcs deu explicação certa como manda os componentes dos documentos

Coisa que dias tava querendo não tive

Esta explicação

So que da minha parte agora ta tudo resolvido

Única coisa quero agora mesmo e cancelar minha conta

Nos de mais tudo certo

Dear Marcos6255,

I have checked the Responsible Gambling section on the website, and this is what I found (here):

"Cooling-Off, Temporary Suspension and Self-Exclusion

If you need to take a break from playing, and don't trust yourself to stay away, then use our Player Limitation options which can be found on the Player Limitation page of 'My Account'.

There are a range of Player Limitations you can choose from:

You can choose Cooling-Off, which you can choose from the following time frames, 24 hours, 48 ​​hours or 7 days. This Limitation will only effect the account you apply it on.

You can choose Temporary Suspension, which you can choose from the following time frames, 30 days, 60 days or 90 days. This Limitation will only effect the account you apply it on.

You can choose Self-Exclusion. If you choose to Self-exclude and would like it to be an indefinite exclusion or increase the length please contact support following placing your exclusion. Please note that you can choose whether any Self-Exclusion set will also apply to any other account you have on our license

During any Self-Exclusion you will not be able to gamble or deposit, nor will you receive any marketing material (it can take up to 24 hours to remove you from all marketing databases).

Please note that any Self-Exclusion set will also apply to any other account you have on our license.

To Self-Exclude login here now."

You can set the self-exclusion inside your casino profile. Please let me know if you need any further assistance.

Dear Marcos6255,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.