MaxiPlay Casino - Player wasn’t able to benefit from a bonus.

Thank you for your help. I received a 55% deposit bonus e-mail, so I decided to play a little, I made a small deposit, and when I ran out of real money while playing, a pop-up said that I couldn't use the bonus unless I ran out of real money. It came out. Over and over again, I asked the customer support chat if it really had to be 0, but they didn't tell me clearly, and eventually the chat was cut off, so I came here without receiving support. rice field.

I've never heard of such a bonus and I feel angry as if I was scammed.

Since it is not possible to make it exactly 0, is there no choice but to leave it as it is?

Dear 72HITMAN72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you for additional information regarding your issue. Could you please advise if the bonus is still active on your account? Were you eligible for the promotional offer, to your knowledge? Could you advise what is currently your real money balance?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear 72HITMAN72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your help. Excuse me. When I contacted the support person many times, I got a good deal and managed to play the game with 0 balance. I apologize for the trouble. thank you very much.

Dear 72HITMAN72,

Do I understand correctly you were able to come to an understanding about the issue? May we consider the issue resolved? Please let me know.

Dear 72HITMAN72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.