The player struggles to close his account for unknown reason. The complaint was closed as unresolved as the casino has no reaction policy.
Maximal Wins Casino - The player struggles to close his account.
Black points: 200
Amount: €980
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Fraud support shows no interest always ready to make excuses I'm a VIP customer I have no idea how it comes about, try to cancel this account but it doesn't work I get an email address from a woman who is responsible for me and she never answers my message
Automatic translation:
Public
Public
2 years ago
Hello anserlodhi9,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.
Why did you try to close your account? Was it account closure or self exclusion? When exactly did you request for it?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I have a reason to terminate it, you won't be taken as a customer.
Ms. Danila doesn't get in touch when you write to her, nor does the support respond to my cancellation, so I'm forced to complain properly
Automatic translation:
Public
Public
2 years ago
Dear anserlodhi9,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
